Client Success Manager for Consulting and Engineering Services.

Job Description:

Client Success Manager (CSM) to join our team specializing in Consulting and Engineering Services.

DXC Technology is a global professional services company dedicated to leading the digital transformation of our clients by advising and guiding them in leveraging technology for optimal results and increased competitiveness. With over 130,000 professionals and expert technologists across more than 70 countries, and an extensive network of partners, we provide advanced IT services and solutions.

In Spain, we are a leading player in the IT market, with nearly 8,000 professionals across thirteen locations, specializing in cutting-edge technologies such as Cloud, Business Intelligence, AI, and Automation. We serve more than 200 clients from various industries in both the public and private sectors. We are committed to diversity and inclusion, with approximately 49% female professionals.

We are seeking a Client Success Manager (CSM) to join our Consulting and Engineering Services team.

Requirements:

• Experience in account planning and pipeline development.
• Ability to secure contract renewals and foster a revenue growth mindset.
• Strong client advocacy skills to understand their goals and technology initiatives.
• Experience in building and maintaining relationships with key stakeholders.
• Knowledge of market trends and competitor activities.
• Ability to approve deals and accurately forecast revenue and margins.
• Experience leading virtual teams and ensuring client satisfaction.
• Skills in optimizing work allocation and ensuring project delivery within scope, time, and budget.
• Ability to drive resource allocation efficiently.

Tasks:

Revenue Growth

• Developing account plans with market partners and industry SMEs.
• Managing a medium-sized sales pipeline.
• Preparing for and securing contract renewals.
• Fostering a revenue growth mindset within the team.
• Identifying cross-selling opportunities within Consulting and Engineering Services.
• Proactively creating opportunities through consulting partners, technical leads, industry SMEs, and sales teams.

Client Relations

• Acting as the voice of the client within the organization.
• Understanding how client goals, internal programs, and technology initiatives interconnect.
• Building and maintaining relationships with key client stakeholders.
• Staying informed on industry trends and competitors' activities.

Revenue Management

• Approving deals under $5M.
• Forecasting revenue and margins accurately with partners.
• Ensuring contractual obligations are fulfilled.

Delivery Excellence

• Leading a virtual team working on the account.
• Ensuring high client satisfaction with deliverables.
• Collaborating with delivery teams to meet margins, optimize resource mix, and automate processes.
• Managing fixed-price projects to meet scope, time, and budget targets.
• Driving efficient resource deployment.

What You Will Find at DXC:

• Opportunities for professional development.
• Leading projects for market reference clients.
• Excellent work environment.
• Flexibility and work-life balance.

Join us to work with leading technologies in the IT sector.

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