Customer Support Employee m/w/d

YOUR TASK SCOPE:

• Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
• Taking customer inquiries, analyzing, and offering solutions
• Answering questions about our software directly as well as via our ticket system
• Advising customers on the implementation of HR processes
• Close collaboration with our consultants and the development department
• Developing and testing corresponding solutions
• Documenting the activities carried out in our ticket system

YOUR SKILLS:

• Completed education, ideally in the IT field
• Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
• Customer- and service-oriented work and teamwork skills
• Good technical understanding

WE OFFER:

• Onboarding: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program
• Benefits: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits
• Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day
• Career and Development: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning
• Health Initiatives: Check-ups, health campaigns, Wellhub, JobRad, company doctor
• Security and Stability: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product