Project Coordinator, Cell and Gene
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Job Description:
Company overview
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Job Description:
In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken’s network and that of our parent company, UPS. You will work with our Project Managers and with our global branches to facilitate these movements, tracking through our GPS technology and proactively acting to avoid delays and risks. Project Coordinators will provide a superior level of monitoring for these life saving therapies.
Main Duties and Responsibilities:
Responsible for successfully support of daily project operations as it relates to cell and gene shipments, liaising with the Control Tower and Logistics Coordinators as needed.
Support the Project Manager with set up activities
Complete initial lane mapping support the Project Manager
Arrange shipments with local offices and agents
Book shipments in the Marken Maestro system
Review lane mapping files with operations teams on a frequent basis
Upload Maestro templates and keep these maintained if required
Provide daily tracking reports to clients
Report and escalate any issues to the Project Manager
Assist the Project Manager with billing and logistics enquiries.
Attend internal and client facing calls/meetings, providing support with meeting minutes
Act as point of contact to the client logistics team, responding to day to day queries.
Assist in updating activities and milestones in project plans
Daily tracking and compliance of client specific paperwork.
Document compliance and make visible to the client
Work with the regulatory team to ensure trade compliance
Qualifications:
Associate degree, 4 year degree or relevant work experience as a substitute for education
5 years working in the Pharma, Medicine, or Logistics industries required
Experience in the courier and/or air freight industry desired
Strong knowledge of PC and Microsoft Office Programs required
Demonstrated ability to adapt and deal with enquiries & day to day issues
Excellent communications skills required, with experience dealing with people and speaking to clients
Must have an eye for detail and the ability to think on their feet
Organized and skilled in tracking with the ability to multi-task and problem solve
Flexibility in working hours
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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