Sales Operations Specialist

Sales Operations Specialist - 12 month contract

Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing development of a powerful, purpose-built software platform. In 2014, after 8 years of intensive software development, we launched the world’s most advanced validation software to help revolutionize the speed, precision, transparency and intelligence of validation in the Life Sciences sector. The solution is now used by some of the world’s leading Life Sciences companies.

As Kneat continues to expand, we are looking for an enthusiastic sales operations specialist to join our Sales and Marketing department.

Position Summary

The Sales Operations Specialist will support our sales operations team in optimizing sales processes and managing subscription renewals. This role focuses on streamlining sales workflows, managing sales tools, and preparing renewal quotations for existing customers. The ideal candidate is detail-oriented, process-driven, and proficient in using sales systems to ensure efficiency in renewals and overall sales operations. If this sounds like you, we want to hear from you!

This is a 12 month contract to cover a maternity leave.

Primary Responsibilities

1. Work closely with cross-functional teams (Finance, Legal, and Sales) to streamline quote-to-cash processes.
2. Ensure compliance with sales policies and guidelines for approvals and escalations.
3. Order processing and co-ordination of order workflow through to invoicing with finance and fulfilment by consulting teams.
4. Provide training and guidance to the sales team on best practices in sales processes and tools.
5. Proposal generation and issuing to sales team.
6. Assist in managing approvals for discounting, pricing, and deal structuring.
7. Prepare and generate renewal quotations for customers based on existing contracts and pricing structures.
8. Ensure accuracy in renewal pricing, terms, and applicable discounts, following company policies.
9. Collaborate with account managers and finance teams to ensure timely renewal processing.
10. Track renewal timelines and work with internal teams to ensure seamless subscription continuity.

Minimum qualifications

1. Proficient using CRM (HubSpot preferred) and ERP (NetSuite Preferred) and Microsoft Office packages MS Excel, Word.
2. Strong understanding of quote-to-cash processes, pricing models, and subscription management.
3. Ability to work to tight deadlines and able to deal with several issues at once.

Nice to Haves

1. Experience with subscription based business models (SaaS, IT Services etc.).
2. Previous experience in a Sales or Technical Administrative role would be advantageous.
3. CRM and ERP system experience is desirable.

What We Offer You

At Kneat, we truly value ideas and collaboration so we’ve created an environment that builds, protects and celebrates teamwork. Our strong culture is central to our continued success.

We offer programs and rewards that one would expect from a highly successful and growing technology company:

• A fantastic culture, team, energy, and a high-growth successful company.
• Competitive salary and benefits.
• Flexible work arrangements.
• Health benefits.
• Training & professional development.

We invite interested applicants to share their resume and cover letter.

All applicants will need to fulfill the requirements necessary to obtain a background check.

Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Kneat is an equal opportunity employer.