Global AFR Market & Business Analytics Manager

Role Title: Global AFR Market & Business Analytics Manager

RCS Grade: I

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport-related services. As experts in freight forwarding, we deliver 100% assurance to our customers through a mindset that’s always looking ahead to the next commercial opportunity, predicting potential issues, and anticipating global trends.

Job Purpose:

Management of AFR innovation projects and strategic initiatives driven out of the Global Head Office to support global AFR steering by integrating available intelligence sources and through the development and maintenance of tools, databases, and systems. Conduct holistic external market analyses; manage external vendor relationships to ensure quality data for DHL. Grow market intelligence by managing vendors and increasing external market know-how; educate internal and external customers on market trends and guide them on suitable supply chain needs. Represent AFR in public or internal forums on company topics and market outlook.

Principal Accountabilities:

1. Develop and enhance data analytics for Global AFR. Manage AFR Reporting and Data Analytics Strategy: Contribute to the development of an overall AFR reporting and data analytics strategy, aligning reporting initiatives with the broader goals and objectives of AFR.
2. Own AFR market data, vendor management, and related publications/webinars (State of the Industry, quarterly webinars). Be the go-to person for questions linked to AFR external market knowledge, indices, data availability, updates, and reports. Collaborate with Market Champs to create standardized market reports and regional reports for customers. Create and publish AFR SOTI (State of the Industry) to internal and external stakeholders/platforms. Mentor GSC team members to develop logistics know-how and develop the AFR Intelligence hub. Maintain relationships with data vendors and ensure data quality.
3. Manage FSC during RFQ and post-implementation stages. Monitor crude oil/jet fuel price fluctuations, analyze financial market impacts, and study airlines’ behavior and FSC updates. Develop and maintain simplified fuel surcharge methodologies for global RFQs, evaluating risk and exposure on customer requirements for FSC topics.
4. Customer Facing Events:
1. Keynote speaker in global webinars to impart market trends.
2. Guide customers with market know-how and supply chain strategies.
3. Attend business review meetings as the market expert to share trends and insights.
4. Comply with logistics-relevant media for interviews and quotes.

Knowledge, Skills and Experience:

1. Expertise in Reporting: Deep knowledge in reporting tools and the DGF data landscape.
2. Problem solving/data analytics: Excellent analytical and problem-solving skills.
3. Strong stakeholder management and collaboration skills.
4. Strategic Thinking: Contributes to the development of an overall AFR reporting and steering strategy.
5. Good understanding of airfreight market trends and a strong network in the forwarding industry.
6. Drives user-centric report development.
7. Organized, detail-oriented, and results-driven.
8. Advanced in PowerPoint, Excel, and BI tools (Power BI, Qlik).
9. Fluent in English with excellent communication skills.
10. Degree in Business Administration, Logistics, Transportation, or related field.
11. 5+ years in logistics and 2+ years in data analytics.

Your Benefits:

1. Positive work environment: Our TOP EMPLOYER certification attests to our best-in-class efforts to attract and retain talent.
2. Comprehensive Benefits Package: Includes health insurance, retirement plans, 30 days paid vacation, and employee wellbeing programs.
3. Global Exposure: Work with diverse teams and gain exposure to international markets.
4. Work-Life Balance: Flexible work environment.
5. Continuous Learning and Development: Training programs and resources to enhance your skills.

Are you curious to learn more about us?

Our official website: DHL Global Forwarding

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