Patentanwaltsfachangestellte (m/d/f)

Join to apply for the Patentanwaltsfachangestellte (m/d/f) role at PAVIS

About PAVIS

PAVIS GmbH is one of Europe's leading service providers in the field of Intellectual Property (IP), focusing on worldwide payment of patent fees, EP validations, and trademark maintenance. Managing over 1,000,000 property rights for more than 1,500 clients, PAVIS is a key player in IP services.

Position: Service Delivery Manager - Patent Annuities (m/d/f)

Reporting to the Head of Patents, you will be part of a dedicated team serving international clients, managing their valuable IP rights, and ensuring high-quality service delivery.

Responsibilities

1. Support national and international customers and manage their IP portfolios (excluding acquisition activities).
2. Act as the primary contact between clients and internal departments.
3. Present the client engagement model to new clients.
4. Build and maintain positive relationships with clients at various levels.
5. Gather and document client business and technical information.
6. Identify and address training and knowledge needs of clients, including conducting training sessions.
7. Process orders for patent, utility model, and design renewals manually and electronically, ensuring data accuracy.
8. Handle customer requests professionally, adhering to SLAs and contractual agreements.
9. Communicate in German and English via email and phone with international clients.
10. Manage inquiries and small projects efficiently.

Candidate Profile

1. Qualified as a patent paralegal, foreign language correspondent, or similar.
2. Several years of experience in customer and order management, ideally in a service environment.
3. Practical IP and deadline management experience.
4. Reliable, detail-oriented, and precise in work approach.
5. Structured, solution-focused, and proactive.
6. Strong communication skills with quick comprehension.
7. Fluent in German and English; additional languages are a plus.
8. Proficient in MS Office and IT-related tasks.
9. Project management experience is advantageous.

What We Offer

• A future-proof, stable company with flat hierarchies.
• International, dynamic work environment.
• Diverse and engaging tasks.
• Independent work with autonomy.
• Regular team events and a dog-friendly office.

Additional Details

• Level: Mid-Senior
• Type: Full-time
• Industry: Legal Services