IT specialist (m/f/d) for our technical support

Our benefits:

• Dog-friendly office
• Over 5 weeks vacation
• Work-life balance
• Acclimatized office space
• Option for mobile working
• Activity in permanent position
• Attractive sports offers
• Team events
• Paid further training
• Career opportunities
• Company pension scheme
• Good connections to public transportation

Your Challenges:

• Your main task is technical support (second level) for our customer.
• You will handle a wide range of support requests, including complex technical fault reports, and use your expertise to create the greatest possible customer benefit.
• You are responsible for adhering to response and processing times for support requests, as well as the qualified forwarding of unresolved tickets to 3rd level support and their follow-up.

What You Bring With You:

• Completed training or further training in the IT sector, for example as an IT specialist, system integrator or system IT specialist.
• Experience in error analysis and troubleshooting technical problems.
• Experience in the IT environment and a high level of IT affinity (database administration / software testing).
• Business fluent German language skills paired with an empathetic communication style.
• Solution-oriented, independent and service-oriented way of working with a willingness to familiarize yourself with technical manuals.
• Strong interpersonal skills with the aim of helping people with problems.
• A healthy degree of performance orientation that is rewarded.

Additional Information:

Requirements for the applicant:
Advanced knowledge: Software testing, troubleshooting, database administration, management, organization.