Customer Relations Representative (f/m/d) - B2B France

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely, and reliably to 69 countries in Europe, the Middle East, and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day, supplying Pandora stores and directly engaging with end customers via our online shop, offering products like engravings and gift packaging.

For our Hamburg-Moorfleet distribution center, we are looking for energetic individuals to ensure customer satisfaction across the EMEA region. Join us as a

Customer Relations Representative B2B (m/f/d)

Hamburg | Fulltime

Let’s DELIVER together:

The Customer Relations Representative in the B2B function is responsible for providing a top-tier customer service experience to our stores, partners, and local market teams. This includes ensuring positive interactions across all communication channels such as phone, email, and other platforms.

This role emphasizes resolving customer inquiries efficiently, maintaining high service quality, and ensuring customer satisfaction through effective communication and problem-solving. The representative will also contribute to process improvements, provide feedback, and support initiatives aligned with business goals.

In this role, the Customer Relations Representative acts as a bridge between stakeholders within the organization and customers, adopting a customer-first approach to inquiries from start to finish.

• Serve as the first point of contact, handling communication via email and calls, delivering proactive customer service and feedback within promised response times.

• Handle and resolve inquiries professionally, following established policies in multiple languages.

• Support communication with our Distribution Centre functions to ensure prompt and accurate information sharing with relevant teams.

• Work independently with a strong team ethic and a can-do attitude.

• Understand the processes and needs of our markets and adapt to ensure high customer satisfaction.

What we DREAM of:

• Experience in a customer-facing role, virtual or in-person, is an advantage.

• High motivation and engagement.

• Native-level French language skills with fluent English verbal and written communication.

• Strong written and verbal communication skills.

• Resilience under stress and excellent teamwork skills.

• Reliability and a strong Can-Do attitude.

• Basic knowledge of MS Office 365.

• Working knowledge of Zendesk or SFSC, and familiarity with ERP systems is desirable.

We CARE about you:

Join our dynamic, international environment and share our values: WE DREAM, WE CARE, WE DARE, and WE DELIVER. Our culture is built on mutual respect, tolerance, appreciation, and a willingness to perform.

As part of the Pandora family, you are integral to our success. We offer a competitive salary of 2,530 € gross/month, a modern workplace, opportunities for personal and professional growth, and attractive benefits, including:

• International success with a flat hierarchy
• A motivated team with a can-do spirit
• Employee discounts on Pandora products
• Free breakfast, lunch, and drinks
• Monthly free massages
• Access to discounts on tickets for sports, culture, and more via our benefits portal
• Subsidized public transport
• Company pension scheme and insurance options
• Flexible working hours, remote work options, and a Mobile Working Kit Allowance

We celebrate special moments like your birthday, provide a day of special leave, and host company events during summer and Christmas.

We DARE you to apply:

If you want to make the world more beautiful, apply via our career portal.

Learn more about Pandora as an employer here.

We value diversity and inclusion, welcoming applicants regardless of ethnicity, gender, disability, religion, age, or sexual orientation.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com