IT Support Specialist (m/f/d)

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is fostering innovation, improving productivity, and supporting customer success in various fields including post-genomic life science molecular and cell biology research, applied and biopharma applications, microscopy and nanoanalysis, industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com.

We are looking for an IT Support Specialist (m/f/d) to strengthen the IT solutions and support team at Luxendo GmbH in Heidelberg, Germany.

Our products, the HIVE as well as high-end workstations for research instrumentation, are unique solutions designed to provide researchers with cutting-edge IT infrastructure without requiring expert knowledge. The HIVE serves as a high-speed centralized data repository, eliminating the need to constantly move or duplicate datasets in processing and analysis workflows. Its modular design integrates high-speed processing, visualization, remote access, project management, flexibility, data security, scalability, and ease of use in one unit. For more information, visit bruker.com/hive. Our microscope solutions, on the other hand, require high-end workstations for the acquisition and first-level processing of image data. See bruker.com/light-sheet and bruker.com/im.

Responsibilities

• Customer support through email and phone (1st and 2nd level support)
• Integrate HIVEs and other IT solutions with local IT networks
• Manufacture of customized server and workstation solutions
• Deployment and configuration of Windows Server
• Testing the installation via script / PowerShell
• Create and manage operating system images
• Write and maintain documentation
• Process warranty cases
• Installation, support, and service remote and at customer sites (travel up to 10%)

Qualifications

Qualifications and Skills

• Completed studies in computer science/business informatics, Fachinformatiker, or equivalent experience
• Proficiency in Windows system administration and Windows Server management
• Strong IT support experience
• Experience in operating network infrastructures
• Experience in backup systems and data recovery
• Ability to write scripts (e.g., Bash, CMD, PowerShell) is a plus
• Linux knowledge is an advantage
• Relevant degrees or certifications are a plus
• Fluent communication skills in English, both written and verbal; German knowledge is an advantage

Why should you join

• Variety of interesting tasks – opportunity to learn and improve continuously
• High level of autonomy – trusted to solve challenging tasks
• Collaboration – work closely with excellent colleagues in an interdisciplinary team
• Mentorship – receive training and support to achieve your goals
• Make a real impact – our products support groundbreaking research for our customers