Customer Support Engineer

BENEFITS : 30 days of holiday per year, Local transportation pass (Deutschland Ticket)

LOCATION : Dusseldorf, Hybrid working up to 3 days a week

HOURS : Fulltime (40 hrs / week) or Part time (30+ hrs / week)

• As part of the Customer Projects and Support (CPS) Team you will make sure that customers receive exactly the service they need to meet their expectations. Your role therefore involves both technical expertise and people skills by providing advice to our customers, answering their questions, and on-the-mark troubleshooting
• Moreover, you will work closely with the Sales Team to develop new or ongoing projects. Using your and your colleagues' technical expertise, you will find applications for the trickiest requirements, create effective information, and implement successful, up-to-date, and sustainable solutions

Customer Support Engineer Ideal Candidate :

• Natural problem-solver, you delight in thinking out of boxes and in using your knowledge and skills to find solutions to any kind of challenge that crosses your path
• You take your communication seriously and are good at explaining your ideas
• You enjoy sharing your expertise so people near you can understand your solutions and develop them with you into something new and amazing
• You know that any good solution needs to be preserved to be sustainable and take care to provide effective documentation for various purposes and stakeholders
• You have a business-fluent or near-native command of German and English
• If you know a bit of Japanese or have interest in Japan and Japanese business culture, that is even better
• Ideally, you have a few years of professional experience in providing IT Support to customers and in creating network environments and / or a degree in IT Engineering

Customer Support Engineer • Germany - Dusseldorf/Cologne