Manager - Training Programme Administration

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

We’re looking for an experienced Training Manager to join us and lead our Learning Administration Team on an exciting new venture.

You’ll lead a team of Learning Administrators and Senior Learning Administrators that provide administrative and operational support for learning interventions, and will be the main point of contact with our client, ensuring that all services are delivered meeting or exceeding the agreed service levels.

Based at a new training facility in Munich, you’ll play a key role in ensuring the success of this new service provision.

Job summary

1. Line management responsibility of the nominated resources, ensuring quality services are delivered to the client as per local needs and regulatory requirements, including leading quality assurance activities.
2. Attend and run weekly/monthly meetings with country, regional, and global teams to maintain open and clear communication levels.
3. Manage relationships with each client/stakeholder to ensure customer satisfaction is met or exceeded based on contractual and expected needs.
4. Lead and manage project teams as designated to ensure effective delivery of projects, within budget, to contract, and on schedule.
5. Evaluate, pilot, and deploy solutions to satisfy all stakeholders.
6. Define, develop, adhere to, and continually review and improve policies and procedures as defined by GP Strategies or the client.
7. Review operational workflows regularly to improve processing speed, work quality, and learner experience.
8. Support the preparation of monthly budget reports in coordination with account/country managers and the finance department.
9. Lead and produce management intelligence related to service delivery and manage governance activities around processes and tools.

Qualifications

You’ll be an accomplished, bi-lingual (German and English) team leader/manager with experience leading a team in a human resources or learning environment.

• Proven experience in roles such as senior learning administrator, program manager, or deployment manager within a service provider industry.
• Excellent networking and negotiation skills, with the ability to communicate effectively with senior leaders and collaborate with business unit directors.
• Commercial awareness and ability to meet client needs.
• A mindset of continuous improvement.
• Experience using learning management systems from an administrative perspective.
• Excellent organizational, planning, and controlling skills.
• Proven ability to work under pressure within demanding timescales.
• Advanced administrative and IT skills.

Ideally, you’ll also have

• A professional qualification or degree in a related subject.
• Experience managing remote teams.
• Advanced skills in software such as Oracle, QuickBase, or Microsoft Dynamics CRM.

At GP Strategies, with over 4,000 employees across more than 30 countries, diversity is integral to our culture. We focus on performance, respect, fairness, and collaboration to achieve our goals. We support our people regardless of background because we value diverse perspectives, which drive innovation and smarter work.

GP Strategies is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.