Incident Response Engineer - Systems Integrator

Are you ready to join a leading Managed Service Provider (MSP) that delivers cutting-edge solutions to enterprise clients across Germany? With over 500 employees across six locations worldwide, the company combines expertise in SAP and Microsoft projects with innovative solutions to help businesses overcome challenges. Providing IT services and solutions across all corporate divisions, the company supports everything from individual solutions to the implementation of new infrastructure and application landscapes, including cloud, on-premise, and hybrid scenarios.

The company is seeking for a skilled Incident Response Engineer with a solid technical background to join the team. If you thrive in solving complex challenges and are passionate about IT security, this role could be your next career move.

Responsibilities:

• Ticket Management: Use your strong English skills (reading and speaking) to manage and resolve support tickets efficiently.
• Customer Support: Provide exceptional technical support and guidance to enterprise-level customers, ensuring their satisfaction.
• Microsoft Defender Expertise: Leverage your knowledge of Microsoft Defender Suite (Sentinel, 365, and End-Point) to troubleshoot and optimize solutions.
• ISO Standard Familiarity: Utilize your understanding of ISO standards to enhance support processes and ensure compliance.

Skills/Must have:

• Proven background in customer and technical support roles, ideally within enterprise environments.
• Technical Skills: Expertise in Microsoft Defender products and a solid grasp of related technologies.
• ISO Knowledge: Familiarity with ISO standards is highly desirable.

Benefits:

• Be part of a forward-thinking MSP specializing in enterprise IT solutions.
• Collaborate with a talented, supportive team across Germany.
• Enjoy a competitive salary, bonus structure, and opportunities for career development.
• Flexibility to work from anywhere in Germany.

Salary:

• €55,000 - €58,000 + 10% Variable Bonus