Hosting Relationship Manager (m/f/d)

Reporting to the Feature Owner of IT Hosting Operation Model and Experience (ITHOME), a feature of the Data Center Services Product, the DCS Relationship Manager (m/f/d) is responsible for building and maintaining relations and driving alignment between Data Center Services, Facilities, and IT Infrastructure teams supporting Data Centers and Local Computer Rooms at sites assigned to the Hosting Relationship Manager (m/f/d).

The Hosting Relationship Manager (m/f/d) will be focused on developing a comprehensive view of his/her portfolio’s critical facilities, related capabilities, capacities, and compliance status and aligning maintenance, operations, project delivery, and portfolio planning activities. This person will closely collaborate with global and local Facilities teams, Divisional IT teams, and Global Compute, Storage, and Network teams across the three IT Hubs located in Prague, Czech Republic, Austin, TX, and Singapore.

This is a full-time, permanent and hybrid role.

Responsibilities include, but are not limited to:

Integrate with site and global teams to act as single point of contact for any activity which has a Local Computer Room resource demand component

Drive the implementation and management of a governance and operations and related reporting capabilities

Perform site assessments to ensure accurate and updated information is readily available for strategy and planning development

Develop and track strategic action plans addressing hosting at each portfolio site that aligns with strategic business objectives

Work closely with various engineering and projects delivery teams to ensure smooth running of programs

Develop processes and tools which enable visibility, alignment, and coordination of planned activities and available maintenance windows

Present site health and compliance status at executive stakeholder meetings

Manage processes to onboard and offboard sites to the program as our company portfolio changes over time

Collaborate with Facilities and Data Center Engineering teams to develop various proposals related to Local Computer Rooms

Maintain effective relationships with vendors and suppliers ensuring effective, high-quality delivery and appropriate cost management

Be a backup Relationship Manager for sites assigned as Secondary responsibilities

Bachelor’s degree in computer science, information technology, management information systems, engineering or related discipline

Data Center Certifications such as CDCDP, DCDC, or equivalent is desirable

Industry technical certifications in EMC, Cisco or VMware are desirable

PMP and ITIL Certifications or equivalent are desirable

Skills & Experience:

5+ years data center and colocation solution delivery supporting 24/7/365 mission critical services

Strong interpersonal, communication and presentation skills.

Strong team member

Prior experience with and understanding of large enterprise critical facility data center design

Understanding of structured cabling systems, network and connectivity standards and hardware installation

Ability to adapt to changing technology environments

Understanding of ITIL processes, compliance and quality programs, audits and physical security

Ability to manage large scale projects and develop and improve processes

Ability to develop relationships with people in diverse global geographies. This includes company employees, external partners and vendors

Experience leading cross functional teams

Ability to resolve problems in high stress, high visibility situations

Strong business understanding and negotiation skills with the ability to make rapid disciplined decisions from both a business and technology perspective

Good understanding of cyber-security principles

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

People with severe disabilities and their equivalents will be given preference if they are equally qualified.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Job Description

Reporting to the Feature Owner of IT Hosting Operation Model and Experience (ITHOME), a feature of the Data Center Services Product, the DCS Relationship Manager (m/f/d) is responsible for building and maintaining relations and driving alignment between Data Center Services, Facilities, and IT Infrastructure teams supporting Data Centers and Local Computer Rooms at sites assigned to the Hosting Relationship Manager (m/f/d).

The Hosting Relationship Manager (m/f/d) will be focused on developing a comprehensive view of his/her portfolio’s critical facilities, related capabilities, capacities, and compliance status and aligning maintenance, operations, project delivery, and portfolio planning activities. This person will closely collaborate with global and local Facilities teams, Divisional IT teams, and Global Compute, Storage, and Network teams across the three IT Hubs located in Prague, Czech Republic, Austin, TX, and Singapore.

This is a full-time, permanent and hybrid role.

Responsibilities include, but are not limited to:

• Integrate with site and global teams to act as single point of contact for any activity which has a Local Computer Room resource demand component

• Drive the implementation and management of a governance and operations and related reporting capabilities

• Perform site assessments to ensure accurate and updated information is readily available for strategy and planning development

• Develop and track strategic action plans addressing hosting at each portfolio site that aligns with strategic business objectives

• Work closely with various engineering and projects delivery teams to ensure smooth running of programs

• Develop processes and tools which enable visibility, alignment, and coordination of planned activities and available maintenance windows

• Present site health and compliance status at executive stakeholder meetings

• Manage processes to onboard and offboard sites to the program as our company portfolio changes over time

• Collaborate with Facilities and Data Center Engineering teams to develop various proposals related to Local Computer Rooms

• Maintain effective relationships with vendors and suppliers ensuring effective, high-quality delivery and appropriate cost management

• Be a backup Relationship Manager for sites assigned as Secondary responsibilities

Education Minimum Requirement:

• Bachelor’s degree in computer science, information technology, management information systems, engineering or related discipline

• Data Center Certifications such as CDCDP, DCDC, or equivalent is desirable

• Industry technical certifications in EMC, Cisco or VMware are desirable

• PMP and ITIL Certifications or equivalent are desirable

Skills & Experience:

• 5+ years data center and colocation solution delivery supporting 24/7/365 mission critical services

• Strong interpersonal, communication and presentation skills.

• Strong team member

• Prior experience with and understanding of large enterprise critical facility data center design

• Understanding of structured cabling systems, network and connectivity standards and hardware installation

• Ability to adapt to changing technology environments

• Understanding of ITIL processes, compliance and quality programs, audits and physical security

• Ability to manage large scale projects and develop and improve processes

• Ability to develop relationships with people in diverse global geographies. This includes company employees, external partners and vendors

• Experience leading cross functional teams

• Ability to resolve problems in high stress, high visibility situations

• Strong business understanding and negotiation skills with the ability to make rapid disciplined decisions from both a business and technology perspective

• Good understanding of cyber-security principles

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

People with severe disabilities and their equivalents will be given preference if they are equally qualified.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Required Skills:

Audit Management, Business Process Improvements, Data Modeling, Governance Management, Information Systems Strategy, Quality Assurance (QA), Stakeholder Relationship Management

Preferred Skills:

Job Posting End Date:

06/5/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

About the company

Merck & Co., Inc.,

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