Head of Account Management & Site Lead Logistics (m/w/x)

Head of Account Management & Site Lead Logistics (m/w/x)

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About
Arvato offers a dynamic work environment. We grow, innovate, and solve daily challenges for our global clients with a team of 17,000+ across 100+ locations in 17 countries. We focus on cloud-based e-commerce and IT platforms, automation, and complex supply chain solutions.

If you're organized, value partnership, and love logistics, we want you! We are looking for a Site Manager (m/w/x) in Düren with >400 employees and >100,000 sqm.

Now, as Head of Account Management & Site Lead Logistics (m/w/x), you will oversee all operational and strategic aspects of our Düren site, including budget, team leadership, process optimization, customer relationship management, and technology implementation.

Responsibilities

• Strategic site leadership with full budget and results responsibility.
• Lead, motivate, and develop a team of over 400 employees.
• Analyze and optimize production and logistics processes for efficiency and quality.
• Maintain high customer satisfaction in B2B and B2C segments, fostering long-term partnerships.
• Manage partnerships with operational departments, quality, safety, and facilities.
• Ensure SLA and KPI compliance, safety, and quality standards, with continuous improvement.
• Leverage automation technologies and warehouse management systems.
• Responsible for employee leadership and effective communication across all levels.
• Coordinate customer requirements with account and operational teams.

Requirements

• Degree in Business Administration, Logistics, or Supply Chain Management.
• Significant experience in Key Account Management and Logistics.
• Proven leadership in a similar role.
• Knowledge of Lean Management, continuous improvement, and automation.
• International project experience and understanding of global markets.
• Strong customer focus, quality, and cost awareness.
• Excellent communication skills in German and English.

What We Offer

• Modern, international, and open corporate culture.
• Hybrid work model combining remote and office work.
• Team spirit fostered through events and social activities.
• Opportunities for learning and professional development.
• Attractive benefits including financial services, job ticket, sports programs, health insurance, free beverages, and corporate discounts.