Chief Customer Experience Officer

Our client is one of the leading international retail companies with a strong digital presence across Europe. The organization is currently undergoing a transformation towards a fully customer-centric, omnichannel model. With a strong focus on innovation, personalization and data-driven decision making, the company is seeking a visionary CXO to elevate the end-to-end customer journey and strengthen brand loyalty across the DACH region.

Main Responsibilities

• Define and implement a holistic customer experience strategy across all digital and offline touchpoints
• Drive customer journey mapping, segmentation, and personalization initiatives
• Partner with Marketing, Sales, and Product to ensure a seamless omnichannel experience
• Oversee customer insights, analytics, and feedback loops to enhance decision making
• Lead digital transformation projects related to e-commerce and customer engagement
• Inspire and manage cross-functional teams towards a customer-first culture

Candidate’s Profile

• 10+ years of leadership experience in CX, Marketing, or Digital Transformation
• Proven track record in building and scaling customer experience strategies in consumer goods, retail, or e-commerce
• Strong understanding of omnichannel ecosystems and digital customer engagement tools
• Analytical mindset with the ability to translate data into actionable insights
• Inspirational leader with excellent stakeholder management skills
• Fluent in English; German is a strong asset

Seniority level

• Executive

Employment type

• Full-time

Job function

• Strategy/Planning and Quality Assurance

Industries

• Retail