Customer Success Manager

Client Portfolio Management Specialist | Strategic Account Manager - DACH

Location: Wiesbaden, Germany

Working Hours: 40 hours a week, Monday to Friday - 8/9am - 5/6pm | Hybrid - 3 days in the office (Tuesday, Wednesday and Thursday)

We are looking for an organised and proactive customer service professional who speaks both German and English. You will manage a group of clients, deliver excellent service, and handle multiple tasks efficiently.

The role includes advising clients, managing contracts, negotiating, conducting business reviews, visiting clients, and resolving issues quickly and professionally. You will communicate regularly with clients and internal teams to ensure strong, long-term relationships.

The position involves frequent client contact, including face-to-face meetings and regional travel across Germany, Austria, and Switzerland. This role is ideal for someone who enjoys building long-term client relationships and wants to work with innovative technology and global brands.

Please note that this is not a sales role; it is strongly focused on customer service, relationship management, and long-term client partnerships.

In this role you will:

• Planning, facilitating and/or conducting negotiations
• Managing customer relationships and drive growth
• Maintain relationships, lead account planning and opportunity identification
• Revenue and customer satisfaction
• Deep understanding of customers´ business goals and objectives
• Work on client briefs, hold face-to face client meetings, and telephone calls
• Maintaining thorough up-to-date notes, lead quotations and contracts through CRM system
• Develop effective client presentations
• Build relationships with C-Level Executives

What skills do you need?

• A commitment to, and experience in providing excellent customer service
• Fluent in German and English
• Excellent analytical, problem-solving skills and time management
• Detail-oriented multi-tasking in a deadline-driven environment
• Excellent analytical and problem-solving skills
• Ability to think strategically to meet the client’s needs
• Excellent communication and organizational skills (verbal and written)
• Strong business acumen and ability to handle escalated client issues
• Ability to collaborate effectively with colleagues

Why Work at CSC?

At CSC, we are the business behind business®. Headquartered in Wilmington, Delaware, we are a global leader in business, legal, and financial services, operating in over 140 jurisdictions. With more than 8,000 colleagues worldwide, we help clients thrive in a complex global marketplace and have been trusted by over 180,000 businesses for more than 120 years.

A Culture of Belonging and Growth

We are committed to a diverse and inclusive environment where everyone feels valued. Our employees benefit from:

• Global career opportunities
• Hybrid and remote work options (role-dependent)
• Comprehensive benefits, tuition reimbursement, and paid time off
• Performance-based bonuses and success-sharing programs

We provide tailored support for employees with disabilities and encourage open discussion of accommodations.

A Top Workplace

CSC has been recognized as a Top Workplace since 2006. We offer challenging work, meaningful impact, and a collaborative global community. At CSC, you’re not just starting a job—you’re building a career with purpose.

Learn more: www.cscglobal.com/service/careers