(Junior) Customer Success Manager

(Junior) Customer Success Manager – SUMM AI / AuraFlows

Join to apply for the (Junior) Customer Success Manager role at SUMM AI / AuraFlows in Munich, Bavaria, Germany.

We are developing AI solutions that bring societal value, especially for the public sector. After a successful pivot, we are ready for the next growth phase and building our go‑to‑market team. As a Customer Success Manager, you will take ownership, show initiative, and help us think differently.

About Us

SUMM AI GmbH was founded in 2022 in Munich by Flora Geske, Vanessa Theel, and Nicholas Wolf with the vision to use AI for society’s benefit. We started as a project for easy language and now are a growing GovTech company with two strong products:

• SUMM AI – for barrier‑free communication
• AuraFlows – for transparent process documentation

Our team combines expertise from AI development, UX design, administration, and research to make digitalization of administration understandable, accessible, and efficient.

Responsibilities

You will work directly with Fabian, our VP Revenue, and take responsibility for your own work areas in a Customer Success Management role.

• Build and execute expansion strategy
• Customer onboarding
• Support existing customers
• Cross‑selling & up‑selling

Depending on experience, you may start as a Junior or experienced Customer Success Manager.

Qualifications

Motivation

You think entrepreneurially, want more than just process execution, and are ready to take responsibility. You have a knack for people and organization, can communicate value clearly and are hungry for growth—both your own and ours.

We care more about how you think and work than how many years of sales experience you have.

If you enjoy exploring new paths, learn quickly, and are pragmatic, you might fit well with our start‑up that is currently realigning.

Must‑haves

• You are ready to take responsibility and do not expect constant direction.
• You work hands‑on, test, measure, and improve following the Build‑Measure‑Learn principle.
• You can inspire people for new solutions with tact and trustworthiness in the sensitive environment of public administration.
• You have experience with CRM systems, ideally HubSpot.
• You are ready to give a lot because you believe in what you do.
• You come to the office at least 3 days a week (Munich Werksviertel) and are ready to travel.
• You speak fluent German and good English.

Benefits

• A steep learning curve and the opportunity to shape both content and strategy.
• A small, highly motivated team that supports each other.
• An environment where you work directly with the founding team—fast decisions and real impact.
• Two products with clear benefits for a more digital, citizen‑centric administration.
• Lots of space for initiative, responsibility, and development—no sales supervisors with 20 years of experience to walk you through every step.

Our Drivers

• We reduce complexity.
• We promote transparency.
• We increase citizen satisfaction.

Whether through clear texts or structured process models, our AI solutions help administrations convey information clearly and digitize processes.

Interested?

We look forward to your application. Please send us your CV and a few brief lines about your motivation.