Director Communication, Change & Training (m/f/d)

Overview

Director Communication, Change & Training (m/f/d) role at Fresenius Kabi.

Responsibilities

• Partner with the Head of GPO and domain leads to define the global communication approach for ELEVATE.
• Develop a multi-tiered communication plan that balances program-wide messaging with tailored, domain-specific content.
• Establish and manage a suite of communication channels (e.g., intranet portals, newsletters, webinars, site visits, digital signage) to ensure timely, engaging delivery.
• Produce clear, concise, and visually compelling materials: slide decks, infographics, videos, FAQs, newsletters, and intranet updates.
• Coordinate with IT and digital teams to optimize and innovate channel capabilities (e.g., Yammer groups, digital dashboards).
• Establish regular communication about overall program content and progress and share with all sites.
• Lead communication about the Template Content with market units and corporate functions.
• Provide regular updates on pilot outcomes, rollout schedules, and benefits realization metrics.
• Share success stories and lessons from early-adopter plants to reinforce adoption and continuous improvement.
• Maintain a change log highlighting resolved issues and upcoming enhancements to keep stakeholders informed.
• Conduct change impact assessments to identify process, system, and behavior adjustments at each market unit / corporate functions department.
• Map change readiness levels, capture feedback, and escalate risks or resistance patterns.
• Co-design and deliver targeted enablement activities (e.g., training briefs, coaching sessions, “change ambassador” networks).
• Facilitate regular governance forums, steering committees, and stakeholder reviews, preparing agendas and status reports.
• Act as the primary liaison between GPO, domain teams, market unit leadership, and corporate communications.
• Capture and share success stories, lessons learned, and continuous improvement ideas.
• Define metrics and KPIs for communication effectiveness (e.g., open rates, event attendance, pulse survey results).
• Monitor and report on progress, adapting tactics based on data and stakeholder feedback.
• Benchmark best practices internally and externally to raise the bar on program communications.
• Establish a training strategy, including the development of training materials and the rollout in the locations.

Qualifications & Experience

• Bachelor’s degree in Communications, Change Management, Organizational Psychology, Business Administration or related field.
• 8+ years’ experience in corporate communications and/or change management—ideally within a global manufacturing or life-sciences environment.
• Demonstrable track record of leading complex, multi-site transformation communications in the context of IT projects, particularly SAP S/4HANA.
• Familiarity with supply-chain domains (Forecast-to-Plan, Plan-to-Ship, Ship-to-Deliver) and pharmaceutical quality standards.
• Proficiency with digital collaboration tools (e.g., SharePoint, Teams, Yammer, video-conferencing platforms).

Skills & Competencies

• Strategic Thinker: Able to synthesize program goals into coherent communication roadmaps.
• Excellent Communicator: Strong writing, editing, and presentation skills; adept at storytelling across media.
• Influence & Collaboration: Builds trust with diverse stakeholders, navigates complex governance structures.
• Project Management: Manages multiple workstreams, deadlines, and interdependencies.
• Data-Driven: Leverages metrics to drive continuous improvement and demonstrate impact.
• Cultural Agility: Sensitive to regional nuances in language, norms, and regulatory contexts.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing

Industries

• Pharmaceutical Manufacturing