Customer Success Manager

Company

Assemblio

Role

(Senior) Customer Success Manager

Location

Stuttgart

Language

German (native) English

WFH policy

Hybrid office-first culture; frequent on-site presence required

Industry

DeepTech / Manufacturing SaaS

Product

AI-driven enterprise solution for assembly process planning and optimisation; complex deep-tech software developed at Fraunhofer Institute

Size and functions of local team

20 people today - 15 in R&D - rest in GTM!

Growing GTM function led by CSO

Role description

• Own and manage a customer portfolio end-to-end from onboarding to expansion
• Lead structured onboarding for complex enterprise clients
• Run regular check-ins milestone reviews product feedback loops
• Drive product adoption and quantify customer value creation
• Troubleshoot issues and coordinate with internal teams for resolution
• Prepare and run internal and external QBRs (roadmap success measurement expansion opportunities)
• Develop strategic account plans with the CSO to increase NRR and expand customer footprint
• Engage with diverse stakeholders (shop floor system integrators management C-level)
• Translate customer insights into structured input for Product
• Support creation of reference customers including business cases

Unique about the company (that you don't read online)

• Deep-tech product built on Fraunhofer research not a typical SaaS tool
• Solving multi-million-euro production inefficiencies for enterprise manufacturers
• Land-and-expand motion with expansion potential of 500K–5M ACV
• Strong inbound pull from DAX / MDAX industrial clients despite market slowdown
• Early-stage high-performance environment with direct exposure to founders
• Career-defining opportunity: one of the first CS hires shaping the function from scratch

Growth perspective

• Team Lead CS
• Head of CS
• Account Management Lead

High level of autonomy and ownership in a fast-scaling deeptech company

Must haves : Experience

• Experience in SaaS Account Management / Customer Success in a start-up or scale-up with complex product
• OR management consulting background (Senior Consultant) ideally lean / operations / manufacturing
• 2 years relevant experience (3 for Senior role)
• Passion or interest in manufacturing / production environments
• Language: Native German

Nice to haves

• Mechanical engineering degree with business coursework
• Mechanical engineering relevant practical experience
• Business administration degree (target university)
• Consulting background (Staufen Lean / OPEX consulting etc.)

Salary range & secondary benefits

100K OTE

70 / 30 split (30K variable at 100% attainment)

Quarterly payout based on NRR

Accelerators

• Up to 45K variable at 130% goal
• Up to 75K variable at 160% goal
• Max 2.5 OTE payout cap

Floor conditions

GRR

Hiring process

• 30 min Say-Hello with CSO (Richard)
• 2h in-person Case Study at office (CTO CSO)
• 30 min Meet the team

How to introduce a candidate

Email introduction to Richard (CSO) :

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type

Full Time

Experience : years

Vacancy : 1