(Medior/Senior) Customer Success Manager (m/w/d) - Remote

(Senior) Customer Success Manager (m/w/d) - Remote

Join to apply for the (Senior) Customer Success Manager (m/w/d) - Remote role at Xentral ERP Software

(Senior) Customer Success Manager (m/w/d) - Remote

Join to apply for the (Senior) Customer Success Manager (m/w/d) - Remote role at Xentral ERP Software

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Als Customer Success Manager bei Xentral bist Du nicht nur ein technischer Experte, sondern ein echter Partner für unsere Kunden. Xentral denkt ERP neu und als aufstrebende Marke konnten wir bereits über

Deine Aufgaben

• Du unterstützt unsere (größeren) Kunden operativ und hilfst dem Team deren Anforderungen zu verstehen, zu strukturieren und die Umsetzungen voranzutreiben
• Du nutzt Deine ERP Erfahrung und dein tiefes Kundenverständnis, um grundlegende Customer Success Prozesse zu entwickeln und sie fortlaufend zu optimieren
• Du bringst dein technisches Know.how ein, um mit dem Second-Level, Produkt- und Engineering Kundenprobleme zu besprechen, zu priorisieren und zu lösen
• Du begleitest den Kundenlebenszyklus, einschließlich Onboarding, Adoption, Erfolg, Erneuerung und Abwanderung
  
  

Dein Profil

• Du besitzt einen Bachelor-Abschluss in Betriebswirtschaft, Ingenieurwesen, IT, Wirtschaft oder einem ähnlichen Bereich
• Du hast 5+ Jahre Erfahrung in der Arbeit mit ERP-Softwarelösungen und ein sehr gutes Verständnis für Geschäftsprozesse
• Du verfügst über umfassende operative Erfahrung mit komplexen Produkten und ein tiefgehendes Verständnis für die Anforderungen von Kunden und Partnern – teils auch auf technischer Ebene
• Du hast gute Organisation skills, hohe Detailgenauigkeit und die Fähigkeit, Prioritäten zu setzen und die Zeit für eine erfolgreiche Umsetzung einzuteilen
• Du hast eine Affinität zu Technik und kennst dich mit den technischen Aspekten aus, die mit der Rolle verbunden sind
• Du sprichst fließend Deutsch und Englisch
  
  

We offer

Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours.

Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days. Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options. Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany.

Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning.

Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication.

Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective.

Mental Health & Well-being: Access comprehensive, evidence-based mental health care with 24/7 counseling, therapy placement, on-site support, and legal and financial guidance to help you thrive at work and in life.

You have what it takes? Then apply now with your CV or LinkedIn profile.

We look forward to your application!

About Us

We are an established tech startup with major tech investors Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business.

We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin, Munich and Lohne (Oldenburg). You decide!

Your recruitment experience @ Xentral

We aim for our recruitment experience to be exciting, smooth, and rewarding—for both you and us! That’s why we’ve designed a efficient and enjoyable recruitment process to ensure a great experience from start to finish. Want to know what your journey with us will look like? Check it out

Still have questions before taking the next step? No worries—we’re here to help! I’m

We can’t wait to receive your application and hopefully welcome you to our team soon!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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