European Demo Centre Manager - Jobbird.com

Overview

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy‑to‑use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

The European Demo Centre Manager for Leica Biosystems (LBS) is responsible for delivering a premium experience for customers requiring a demonstration of LBS equipment in their own facilities or on our site in the Nußloch Demo Lab. They also support customers with loan equipment as needed to ensure continuity of operations. This position is part of the EMEA Customer Excellence Team and will be located in Nußloch. You will be a part of the European Customer Excellence team and report to the EMEA Customer Excellence Director responsible for driving Customer and Service excellence by designing, implementing and improving our key processes and systems on Service, Customer Care and Demo Support.

Responsibilities

• Ensure optimized utilization of the EDC Demo Inventory by establishing Standard Work and subsequently run Daily Management for all European LBS Demo loan processes.
• Ensure agreed Demo stock availability discussed and agreed with EMEA LBS Segment leaders. Monitor, adapt and improve freight forwarder performance and ensure targeted sell‑off performance for LBS Europe based on shelf‑life of aging Demo Inventory.
• Act as host for the EDC Lab in Newcastle. Run pre‑calls and consult with the sales team to fit the demo lab to customer needs.

Essential Requirements

• Degree in Life Sciences and/or Technical or Logistics experience relevant to the industry.
• Multiple years of work experience in a Demo/Logistic environment; Medical Devices/Instruments Sales or Service; Product Management or Manufacturing.
• Understanding and awareness of the specific customer needs, regulatory limitations and commercial support requirements for a sales unit in a diagnostic market.
• Effective knowledge of SAP; preferably exposure to Demo Management Systems; and other EDC related processes or alternative ERPs with multiple Sales organizations. Strong experience with CRM or other software tools that demonstrate an ability to understand financial & processing complexity.
• Ability to read, write and speak English & German fluently.
• Demonstrable ability to work in an international environment, understanding cultural requirements and working in a multicultural team.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel within EMEA.
• Primary work location is Newcastle. Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 25 kg occasionally.
• Ability to work in a pathology lab environment with occasional exposure to chemical and biological samples. Awareness of lab safety and biological and chemical hazards.

Preferred Experience

• Leica Biosystems equipment from a technical or application perspective.
• Logistics systems and delivery, customs regulations.
• Project management.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology.