IT End User Service Director (m/f/d)

Join to apply for the IT End User Service Director (m/f/d) role at Hager Group.

As a IT End User Service Director (m/f/d) you will report to the D&I Senior Director Operations & Security based in Blieskastel (Germany) or Obernai (France) for a permanent contract.

What You Will Do

• Oversee Level 1–3 support, service desk, and asset management
• Drive adoption of digital collaboration tools (M365, Windows, Adobe…)
• Lead vendor strategy and contract negotiations
• Manage and develop international support teams
• Implement ITSM best practices and governance

What About You?

• 10+ years of IT service management experience in international environments
• Strong command of ITIL, digital workplace technologies, and sourcing strategy
• A strategic, hands-on leader who builds effective, multicultural teams
• Excellent communication, customer focus, and problem-solving mindset
• Fluent English (C1+); additional languages welcome

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group\'s Hi University
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange
• You will be invited for a first interview with the hiring manager & the recruiter
• A second interview will be organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Appliances, Electrical, and Electronics Manufacturing

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