Senior Director Global Customer Experience (m/f/d)
Senior Director Global Customer Experience (m/f/d)
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About the position
We are looking for an experienced and visionary Senior Director Global Customer Experience (m/f/d) for our global team. This position is available for applicants from other market locations such as New Zealand, USA and core European countries. Lead and shape the global marketing and communication strategy for GEA Farm Technologies while shaping the future of sustainable farming! This role is pivotal in driving customer‑centric initiatives, ensuring a consistent global brand image, and fostering collaboration across diverse markets and cultures. GEA Farm Technologies is a global agricultural technology company specializing in the development and manufacture of innovative solutions for dairy farms. With a wide range of products and services, GEA Farm Technologies offers state‑of‑the‑art technologies and systems to optimize milk production, animal health and farm management. Join us and bring your expertise to an organization where your leadership directly impacts global food production, sustainability, and animal welfare, helping us shape the future of farming together!
Your responsibilities and tasks
- Lead and develop a global team of Marketing and Communication Managers across GEA Farm Technologies markets
- Oversee planning, budgeting, and execution of marketing campaigns and product launches aligned with divisional and country strategies
- Drive implementation of customer‑centric marketing and communication initiatives to enhance overall customer experience
- Ensure alignment and collaboration between divisional marketing, regional teams, and internal/external stakeholders, including over 1,000 dealerships
- Monitor marketing performance through central KPIs to measure efficiency, impact, and ROI
- Promote a consistent global brand image while adapting strategies to local cultures and customer expectations
- Foster a collaborative, high‑performing team culture across geographies and time zones
Your profile and qualifications
- Master’s degree in Business Administration, Marketing, Communication, or equivalent
- Several years of relevant experience in global marketing and communication, preferably in B2C and agriculture/dairy sectors
- 5+ years of proven leadership experience with a global mindset
- Expertise in Customer Experience Management and strategic marketing across EU and non‑EU markets
- Strong knowledge of project management, digital marketing, PR, and events
- High affinity for new technologies and innovation in marketing and sales
- Strong presentation and communication skills
- Self‑starter with a can‑do attitude and high service orientation
- Team player with strong collaboration skills
- Excellent English skills; additional languages (e.g., German, Chinese, Spanish) are a plus
- Readiness for worldwide travel
What We Offer
- A global leadership role with significant impact on customer experience and brand strategy.
- Opportunity to work in an innovative, international environment.
- Competitive compensation and benefits package.
What happens after your application has been submitted?
You will receive an email as soon as your application has been processed. One of our HR Business Partners will review your application and ensure that you meet the qualification criteria. Once your application has been successfully reviewed, you will be invited to an initial online interview.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.