Senior Product Analyst - Consumer Product

We are on the lookout for a Senior Product Analyst to join our Consumer product tribe on our journey to always deliver amazing experiences.

At Delivery Hero, you'll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven personalized interactions that keep them coming back. As part of our Consumer Team, you'll enhance customer satisfaction and drive global growth and profitability through innovative projects.

The Consumer Product Analytics Team drives product strategy and innovation by leveraging data to provide actionable insights on customers and products contributing to business success. Our diverse team of data professionals is based in Singapore and Berlin, working closely with product managers, engineers, and business stakeholders to directly influence product direction. We collaborate with a larger data team including data engineers, data scientists, and ML engineers to share knowledge and expertise. This particular role is based in Berlin.

At Consumer Product Analytics, you will have the opportunity to access high volume rich user behavior data, engage in end-to-end product development cycles, work on complex product problems, and learn from many experienced data professionals.

Main Responsibilities:

1. Experimentation: Design, implement, and analyze A/B tests with a strong emphasis on statistical methods for robust hypothesis validation and accurate impact measurement. A deep understanding of statistical techniques is required for all our experiment analyses.
2. Product OKRs & Metrics: Define what good looks like by setting up a product metric framework and quarterly OKRs.
3. Tracking & QA: Own the tracking definition and work with various Delivery Hero brands to improve the reliability of user behavior tracking for our discovery tools.
4. ETL & Reporting: Building data pipelines and self-service dashboards.
5. Exploratory Analysis: Drawing insights from data to drive product strategy & roadmap.
6. Contribute to the growth and development of fellow product analysts through knowledge shares, workflow optimizations, hiring, onboarding of talent, etc.

Qualifications:

1. 7 years experience in the analytics space in rapidly growing and dynamic environments, ideally with a broad mission scope or several stakeholders.
2. Strong experience in leveraging SQL for analytics (BigQuery experience is a plus).
3. Proficient with at least one data visualization tool including but not limited to Looker Studio (Data Studio), Tableau, QlikView, Power BI, Matplotlib, etc.
4. Experience working with large scale user data (transactional, click stream, etc.).
5. Background in statistics, knowledge about statistical test design and analysis, preferably hands-on experience in designing and running A/B tests at scale.
6. Experience with customer behavior tracking platforms (e.g., Google Analytics, Adobe, Webtrekk, MixPanel, SnowPlow, Piwik, Tealium, Segment, etc.).
7. Experience of working with multiple stakeholders, ability to clearly communicate analytical findings to them and successfully driving mid-scale analytics projects end-to-end (e.g., establishing a performance metric for a squad, exploring, aligning on metric definition, creating data pipelines and dashboard visualization to allow self-serve).

Nice to have:

1. Experience with data pipelining tools such as Airflow, DBT.
2. Experience or knowledge of machine learning, recommender system, ranking algorithms.
3. Experience working in a rapidly growing and dynamic product development team.

Additional Information:

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week.

We offer 27 days holiday with an extra day on 2nd and 3rd year of service.

We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget, Language Courses, Parental Support, and access to the Udemy Business platform to explore a variety of online courses.

Get moving and release those wonderful mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy.

Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.

The power of getting together over some food is unrivaled. Here are a few ways to help you do that: Digital Meal Vouchers, Food Vouchers, Corporate Discounts.

Ready to join our team? If you're excited to grow, collaborate, and be part of the world's leading delivery platform, we'd love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring; therefore, we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.