IT-Helpdeskmitarbeiter (all genders) in Oldenburg

IT-Helpdeskmitarbeiter (all genders) – Oldenburg

DATAGROUP Enterprise

Location: Oldenburg or Hybrid

Company description: DATAGROUP is one of the leading German IT service providers, offering reliable IT services to clients. Our passionate team is committed to technology and innovation, ensuring professional support.

Contact

Melanie Sormaz Storch – Personalreferentin

Phone: +49 711 49005121

Responsibilities

• Support with focus on banking applications
• User support in a Windows-based network with CITRIX infrastructure and Active Directory, and current MS Office packages
• Receive, analyze, prioritize and classify incoming incidents in hardware and software
• Provide remote first-level solutions
• Coach and train users on respective systems, new notebooks, and mobile devices
• Create documentation and maintain databases
• Document and further develop service processes

Qualifications & Skills

• Training in IT or a commercial background
• Basic knowledge of MS Office required
• Good communication skills
• High level of dedication
• Independent working style
• Team player with resilience
• Reliable and systematic work approach
• Very good German language skills in speaking and writing (C1 level)

Benefits

• Hansefit membership
• Competitive bicycle leasing (JobRad)
• Company-contributed pension scheme
• Mobile working after several months on-site training
• Secure employment
• Open and cooperative corporate culture with trustful work environment
• Flat hierarchies and quick decision-making
• Personal development and varied tasks
• Attractive on-site environment with access to client facilities

Application

Submit your application via the application form.