Microsoft Dynamics 365 Technical Consulant (m/f/d)

Microsoft Dynamics 365 Technical Consultant (m/f/d)

Join our team in locations such as Berlin, Amsterdam, Heerenveen, Verl, Baden‑Baden, or Münster – flexible working conditions available.

Your responsibilities:

• Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
• Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
• Deploy and fine‑tune AI‑driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
• Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
• Monitor system health, troubleshoot complex issues, and implement performance improvements.
• Manage security configurations, user roles, and access controls in compliance with enterprise standards.
• Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.

Your profile:

• Proven experience in technical configuration and development within Dynamics 365.
• Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
• Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
• Knowledge of security, compliance, and role‑based access control.
• Analytical mindset with the ability to diagnose and resolve system inefficiencies.
• Fluent in English; German is a plus.

Why Riverty?

• Be a technical leader in transforming customer service operations.
• Work with the latest in AI automation and Microsoft technologies.
• Collaborate with cross‑functional teams in a dynamic, international environment.
• Enjoy flexible working conditions and a strong focus on work‑life balance.

Benefits

• Bij Riverty kan je zijn wie je bent. Geniet van onze diverse en gewaardeerde bedrijfscultuur en sluit je aan bij onze werknemersnetwerken.
• Geef prioriteit aan je gezondheid met ondersteunde sport- en vrijetijdsactiviteiten.
• Maak gebruik van onze talrijke opleidings- en ontwikkelingsmogelijkheden. Profiteer bijvoorbeeld van Bertelsmann University‑trainingen, taalcursussen of leiderschapstrainingen.
• Profiteer van onze kortingen op Bertelsmann producten en aanvullende financiële diensten.
• Onze flexibele arbeidsvoorwaarden stellen je in staat om je werk perfect af te stemmen op jouw wensen: Mobile office, flexibele werktijden en parttime mogelijkheden.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Equal Opportunity Employer Statement
We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.