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Microsoft Dynamics 365 Technical Consulant (m/f/d)

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Baden-Baden
EUR 60.000 - 80.000
Jobbeschreibung

Microsoft Dynamics 365 Technical Consultant (m/f/d)

Join our team in locations such as Berlin, Amsterdam, Heerenveen, Verl, Baden‑Baden, or Münster – flexible working conditions available.

Your responsibilities:

  • Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
  • Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
  • Deploy and fine‑tune AI‑driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
  • Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
  • Monitor system health, troubleshoot complex issues, and implement performance improvements.
  • Manage security configurations, user roles, and access controls in compliance with enterprise standards.
  • Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.

Your profile:

  • Proven experience in technical configuration and development within Dynamics 365.
  • Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
  • Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
  • Knowledge of security, compliance, and role‑based access control.
  • Analytical mindset with the ability to diagnose and resolve system inefficiencies.
  • Fluent in English; German is a plus.

Why Riverty?

  • Be a technical leader in transforming customer service operations.
  • Work with the latest in AI automation and Microsoft technologies.
  • Collaborate with cross‑functional teams in a dynamic, international environment.
  • Enjoy flexible working conditions and a strong focus on work‑life balance.

Benefits

  • Bij Riverty kan je zijn wie je bent. Geniet van onze diverse en gewaardeerde bedrijfscultuur en sluit je aan bij onze werknemersnetwerken.
  • Geef prioriteit aan je gezondheid met ondersteunde sport- en vrijetijdsactiviteiten.
  • Maak gebruik van onze talrijke opleidings- en ontwikkelingsmogelijkheden. Profiteer bijvoorbeeld van Bertelsmann University‑trainingen, taalcursussen of leiderschapstrainingen.
  • Profiteer van onze kortingen op Bertelsmann producten en aanvullende financiële diensten.
  • Onze flexibele arbeidsvoorwaarden stellen je in staat om je werk perfect af te stemmen op jouw wensen: Mobile office, flexibele werktijden en parttime mogelijkheden.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Equal Opportunity Employer Statement
We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.