Chief Operating Officer / Global IT-Services

Job Title : Chief Operating Officer (COO)

Company Overview

Our client is a global SaaS and consulting firm specializing in driving digital transformation for more than 20,000 clients. With a diverse, international team of software developers, strategists, and consultants, they serve clients in the industrial sector.

Role Overview

The Chief Operating Officer (COO) will be a key member of the executive leadership team responsible for overseeing the company’s global operations, delivery excellence, and business scalability. The ideal candidate is an execution-focused leader with deep experience in professional services or consulting, a strategic mindset, and a proven ability to manage cross-functional teams across multiple geographies.

The COO will be instrumental in aligning day-to-day operations with long-term strategic goals, optimizing the global delivery model, and fostering a high-performance, client-focused culture.

Key Responsibilities

• Oversee the company's day-to-day global operations , including consulting delivery, project execution, client satisfaction, resource planning, and operational efficiency.
• Translate strategic vision into actionable operational plans that drive revenue, profitability, and delivery excellence.
• Lead and mentor regional delivery leads, project managers, and sales teams across North America, Europe and APAC (virtually and in-person) .
• Partner closely with Product and Sales teams to ensure seamless onboarding, retention, and satisfaction of enterprise clients.
• Evaluate, implement, and enhance cross-selling and processes to support operational scale and efficiency.
• Collaborate with Finance and the CEO to manage operational budgets, drive
• Champion a culture of excellence, transparency, collaboration, and innovation throughout the organization.

Qualifications

• 10+ years of progressive leadership experience in consulting, digital services, or a technology-driven professional services environment.
• Proven track record of scaling operations in an international company .
• Strong background in delivery leadership, client services, or program execution within a complex, matrixed organization.
• Deep understanding of digital technologies, software delivery lifecycle, and agile operating models.
• Exceptional strategic thinking and operational execution skills.
• Experience leading geographically distributed teams.
• Demonstrated ability to drive efficiency and performance improvement across business units