SAP EWM Consultant Customer Lifecycle Service (m/w/d)

Overview

SAP EWM Consultant Customer Lifecycle Service (m/w/d) – SWAN

Join to apply for the SAP EWM Consultant Customer Lifecycle Service (m/w/d) role at SWAN.

Our expectations

Our values are respect & appreciation, flexibility, trust, transparency and teamwork. If these align with you, you fit into SWAN.

Responsibilities

• Be part of the Customer Life Cycle Service Team as an SAP EWM Consultant (m/w/d).
• Provide care for national and international support customers in a 24/7 SAP EWM support context.
• Record customer problem reports and guide the solution process from ticket intake to ticket closure.
• Document solution approaches and support project teams during testing and commissioning when required.
• Support testing and commissioning activities as part of project teams.
• Receive a comprehensive training plan via our own SAP Academy for these tasks.

Qualifications

• Completed training or degree in IT or logistics.
• Fluent in German and English.
• Experience in SAP support and the logistics field, with exposure to SAP EWM.
• Comfort with diverse SAP-Logistics tasks and customer-facing work.
• Proficient with Microsoft Office.
• Interest in further education in logistics and in a modern, well-led company.

Work arrangement and location

Flexible working arrangement from part-time to full-time, various locations, with home-office options. Some roles may require up to five days per month outside standard office hours with attractive compensation and full time-off for emergencies.

Add-ons & Benefits

• Financial: fair salary, tax-free benefits, overtime compensation, device subsidies, study and training cost coverage, corporate discounts.
• Health & Well-being: modern offices, refreshments, hybrid working model, flexible vacation days (30-90), family support, pension, yoga and fitness programs.
• Mobility: company car leasing, pool vehicles, JobRad.
• Culture & Career development: onboarding, ongoing training via SWAN Academy, SAP certification opportunities, structured career planning, transparent culture, regular events.

Contact

Send your cover letter with relevant information and three sentences on your motivation for SAP logistics to our recruiting team. For questions about SWAN, values, our application process and our mission, contact:

Luisa Kleider
+49 9334 6623904
karriere@swan.de

About SWAN: SWAN GmbH drives digital transformation in SAP logistics with offices in Augsburg, Dortmund, Giebelstadt, Graz, Nürnberg, Walldorf, Weiden in der Oberpfalz. We implement SAP EWM, SAP TM, and related add-ons for a diverse client base. We value openness, flat hierarchies, teamwork and agile work approaches.