Senior Account Manager (all genders)

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We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. We offer a remote-first culture with a high degree of freedom and trust, allowing you to seamlessly align your professional responsibilities with your personal life and needs.

As our new Senior Account Manager (all genders), you will focus on unlocking the full potential of our customer base by strategically expanding contracts across company networks. You'll work to identify and connect with daughter companies, partner firms, and logistics groups. You will collaborate closely with our Customer Success Managers and be instrumental in achieving upsell, cross-sell, and churn reduction goals.

Want to get to know your interviewers? The Hiring Manager for this role is Frederic, our CEO & Co-Founder, and your Talent Acquisition partner is Christina.

Your Responsibilities

• Account Management: Build and nurture long-term relationships with key clients in the logistics industry, focusing on aligning TradeLink’s solutions with our clients' broader organizational structure and business objectives.
• Strategy: Develop and execute individual account strategies to fully lift their growth potential.
• Consulting: Act as a trusted advisor to clients, understanding their core business priorities and identifying how TradeLink can support their overarching supply chain management strategies beyond the site level.
• Expansion: Proactively uncover and capitalize on growth opportunities within the group structure of our clients to drive additional revenue, deepen client relationships, and align our portfolio with their evolving needs.
• Contract Negotiation: Lead contract renewals, pricing adjustments, and the negotiation process to secure beneficial outcomes for both TradeLink and our clients.
• Ensure Customer Satisfaction: Continuously monitor client satisfaction and collaborate with Customer Success teams to implement strategies that enhance the customer experience and drive retention.
• Network and Relationship Building: Strategically develop relationships and open new account structures, unlocking broader networks within our customers' ecosystems.
• Reporting: Provide regular insights and reports to management on client relationships, growth opportunities, challenges, and progress toward strategic goals.
• Event Management: Take full ownership of organizing and leading customer events, fostering deeper engagement and collaboration.

What You Need To Succeed

• Relevant Experience: 3+ years in (Key) Account Management or Consulting within the supply chain industry and/or B2B SaaS. Experience from a start-up that scaled is a big plus.
• Upselling Expertise: Proven success in identifying upsell opportunities, devising strategies, and executing them effectively.
• Negotiation Skills: Excellent abilities in managing contract renewals and complex pricing discussions.
• Customer-Centric Mindset: Focused on client satisfaction, ensuring customers feel valued and supported.
• Pipeline Management: Success in managing pipelines and achieving or exceeding quarterly targets.
• Proactive Team Player: Motivated, collaborative, with a can-do attitude.
• Relationship Management: Exceptional at managing stakeholder and customer relationships, fostering trust and partnerships.
• Data-Driven Approach: Combining a proactive mentality with data-driven decision-making.
• Trust & Integrity: Reliable and trustworthy team player who leads by example.
• Communication Skills: Fluency in German and English, with excellent written and verbal skills.

What's In It For You

• Play a key role in building a new SaaS-enabled B2B logistics network backed by strong investors.
• Flexible remote-first setup to align work with personal life.
• Belonging through remote work from over 20 cities and countries, with optional offices in Munich & Berlin, plus company offsites. Check our YouTube for last offsite videos.
• Steep learning curve with continuous development, feedback cycles, a growth budget, and experienced leadership.
• Supportive, motivated team fostering an inclusive and diverse culture, leading to innovative solutions.
• Ownership stake via our VSOP program.

Learn more about us and our culture here. If you're unsure about meeting all criteria, we encourage you to apply anyway! Curiosity, passion, eagerness to learn, collaboration, and a growth mindset are most important.

TradeLink values diversity and is committed to a respectful, safe, and inclusive environment. You can choose to omit your photo to help eliminate unconscious bias during recruitment. For more info on data processing, see our privacy policy.