Post Purchase Experience Manager (all genders)

Post Purchase Experience Manager (all genders)

Fulltime | Area of Düsseldorf, London, Liverpool, Milan | start as soon as possible

The Post Purchase Experience Manager can be located in the UK, IT or DE close to our facilities. This position involves providing dedicated expertise and overseeing all post-purchase activities related to carrier and transportation tracking and communication. The role includes maintaining strong relationships and collaboration with internal stakeholders and external service providers across key markets, including Japan, the UK, Germany, and Italy.

Responsibilities

• Responsible for the performance of internal teams and external partners, including Parcel-Lab/Narvar.


• Develop and communicate a clear product strategy to support company goals.


• Conduct market analysis and gather customer feedback to improve the post-purchase experience.


• Collaborate with service providers to implement the product vision and prioritize requirements.


• Work closely with departments and shipping providers to ensure alignment.


• Product management throughout the entire product lifecycle for continuous improvements.


• Point of contact for service providers and internal customers to resolve issues.


• Define and monitor KPIs to measure product success and support business reviews.

Qualifications

• Proven experience in product management and logistics solutions, with extensive knowledge of logistics networks and track & trace capabilities.


• Ability to lead international optimization initiatives with cross-functional and cross-market expertise.


• Strategic skills to optimize products and enhance performance and service experiences.


• Expertise in post-purchase communication and transportation with years of logistics and supply chain experience.


• Strong educational background, preferably a university degree or comparable experience, and proficiency in customer experience within logistics.


• Fluency in professional English and proficiency in a local language is essential.

Benefits

• Dynamic international work environment with informal culture (UK + DE + IT)


• Flexible hours and remote work options for work-life balance (UK + DE + IT)


• 30 vacation days per year in Germany and 23 days plus bank holidays rising to 28 days after 5 years. Plus the ability to purchase 3 additional days (UK), 24 days in Italy


• Partnership with local organizations for sports and health activities (DE + UK + IT)


• Various partner discounts, along with % off QVC products (DE + UK + IT)


• Private Health Insurance after 3 months service (UK)


• Opportunity to work up to 20 days abroad within the EU and QVC bike leasing in Germany (After probation time)


• Hybrid working model with up to three days remote work per week (DE + UK + IT)

Equal Opportunity and Inclusion

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

How to apply

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