Head of Operational Excellence

N26 is looking for an experienced Head of Operational Excellence who will take responsibility for monitoring and continuous improvement of operational processes in the company. You will be responsible for analysing and improving all of our operational processes ensuring maximum use of technology including AI. You are here to challenge and improve the status quo and foster collaboration and communication within the Operations business area and across internal crossfunctional stakeholders and external partners. You will be partnering closely with our CoFounder and COO Maximilian Tayenthal as well as the executive leadership team Business and Operations leadership.

In this role you will :

Develop a deep understanding of our operational processes along with the requirements from regulators and find ways to make them more efficient.

Ensure the implementation of these improvements; in collaboration with teams from operations technology product and business.

Work with the Director of Business and the Operations leadership team of N26 and jointly drive strong daytoday operations and business planning with a focus on efficiency and scalability.

Define and deliver projects endtoend from initial strategy design to complete and ongoing improvement management.

Constantly conduct thorough market research and analysis to identify industry trends competitive landscape and customer insights and translate them into actionable strategies.

Directly work with the Director of Business in driving outcomes of key projects both from supporting planning and at times .

Enhance the ways of working across the leadership team and find creative ways to connect projects with their objectives.

Drive culture of continuous improvement through best practice sharing and visible handson leadership.

What you need to be successful :

10 years prior experience in either : A fast paced growth startup / fintech scaling product led organisation banking or management consulting.

Worked in a similar role before closely with founding teams or CEOs.

Strong Project Management skills and understanding of continuous improvement methodologies (e.g. Lean)

Skills :

Understanding of technology and how it can improve operational processes; including AI.

A quick learning ability outstanding analytical skills and a structured way of thinking as well as an attention to details

Excellent interpersonal and communication skills able to calmly and confidently communicate and coordinate with all levels of the organisation

Experienced in working with Product and Technology teams; able to speak their language and understand true constraints and how to overcome them

An independent and proactive approach to new topics

Project management skills : experience with ability to work independently and initiate activities set priorities manage multiple priorities and deliver results ontime

Continuous improvement mindset to constantly challenge and raise the bar analyse errors and issues and find ways to improve them

Willingness to approach projects with a cando attitude and create a process where one does not exist. Comfortable in a fastmoving fluid environment

A strategic thinker and problem solver with the ability to transform goals into actionable plans

Excellent analytical skills with robust excel / spreadsheets experience and proficient in project management and communications means and methods

Actively help yourself (and others) be successful.

Continuously learn and challenge the status quo.

Think globally act locally.

Give and receive open direct and timely feedback.

Whats in it for you :

• Accelerate your career growth by joining one of Europes most talked about disruptors .
• Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.

Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500strong team of more than 80 nationalities.

Sounds good Apply now for this position.

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .

Visit our website to learn more about Diversity Equity & Inclusion at N26.

Required Experience :

Director

Key Skills

Marketing & Promotions,Attorney At Law,Jni,Airlines,Art

Employment Type : Full Time

Experience : years

Vacancy : 1

Operational Excellence • Berlin, Berlin, Germany