Technical Product Manager (f/m/x) Haematology

Job Description

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that support people's healthcare journeys worldwide.

If this opportunity appeals to you, come and join us as a

Technical Product Manager (f/m/x) Haematology

1. Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
2. Monitor the device throughout the entire product lifecycle
3. Analyse and resolve technical problems, including on customer's sites
4. Conduct technical training courses for technical support staff in EMEA
5. Provide customer support for application of instrument-specific software
6. Manage escalations and complaints in cooperation with affiliates, our Japanese headquarters, and suppliers
7. Prepare and revise technical documentation
8. Maintain direct communication with the parent company S-Corp in Japan

Qualifications:

• Degree in medical technology or comparable education
• Experience in technical support, conceptualising, and conducting training courses
• Profound expertise in electrical and medical engineering, as well as IT knowledge
• Strong customer orientation and motivation skills
• Excellent cross-cultural communication and problem-solving skills

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.

Our Culture & Benefits:

• Culture & Cooperation: An appreciative work environment, open corporate culture, flat hierarchies, and an inclusive atmosphere. Work in an innovative, international environment with personal development opportunities through our HR & culture team. Participate in after-work events for networking.
• Work-life Balance: Flexible working via flextime and a hybrid model, with 30 days of annual leave. Work remotely up to 80% or more, with on-site presence for quarterly meetings and occasional projects.
• Additional Benefits: Bonuses, childcare allowance, capital-forming benefits, pension scheme subsidy, corporate benefits, relocation support, subsidised lunch.
• Health & Wellbeing: In-house gym, sports courses, massages, medical and psychological care, workplace glasses, health management.
• Mobility: Subsidy for public transport, free parking, bike leasing.
• Social Responsibility: Opportunities to participate in sustainability and charity initiatives, resource conservation efforts.