Senior Customer Quality Manager (f/m/d) Automotive

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Senior Customer Quality Manager (f/m/d) Automotive, Munich

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Client:

SAMSUNG

Location:

Munich, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b789cffb38aa

Job Views:

1

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Position Summary

In this role, you will work as a member of the System LSI quality team supporting the R&D and industrial engineering teams. You will define quality improvement priorities through monitoring and analysis of customer complaint data after mass production. By making objective judgments and driving continuous improvement, you will ensure a high level of customer satisfaction.

Role and Responsibilities

1. Perform data-based analysis to identify improvement potentials and implement and monitor smart automotive KPIs.
2. Lead PPAP submission toward the customer as per AIAG requirements.
3. Drive PCN activities to ensure successful implementation of changes after mass production.
4. Support and conduct audits.
5. Manage customer escalations using problem-solving methodologies and excellent customer communication strategies.
6. Drive quality risk assessments, deploy problem-solving methodologies, coordinate root cause analysis, and implement corrective actions for continuous quality improvement (8D’s).
7. Assess failure modes, identify potential/emerging problems, and define effective actions to optimize quality via core KPIs.
8. Ensure timely communication of quality and reliability information to Samsung HQ for customer satisfaction.
9. Act as a customer interface for technical and quality issues for automotive customers.
10. Contribute to the development of processes, tools, and methods.
11. Ensure close cooperation to align Customer and Headquarters Quality organizations.
12. Prepare and coordinate quality meetings with major customers as required.
13. Professionally report quality issues and KPIs to HQ/EU management.

Skills and Qualifications

1. A degree in Electronics/Electrical Engineering or equivalent education.
2. Solid professional experience in quality management within the semiconductor industry.
3. Customer-facing experience in automotive quality or similar functions.
4. Strong understanding of quality management systems, methods, and procedures (e.g., IATF 16949, risk management, FMEA, 8D).
5. Knowledge of industry standards (JEDEC/AEC-Q100) and Six Sigma tools.
6. Proficiency in MS Office, especially Excel with Power Query and Data Modeling.
7. Strong understanding of reliability methods, accelerated stressing, and probability statistics.
8. Collaborative mindset and ability to work effectively in cross-functional teams.
9. Fluent in English with excellent communication skills.
10. Advanced experience in semiconductor and IC technology.
11. Willingness to undertake occasional business trips.

What We Offer

Samsung is a global leader in technology, providing new possibilities for people worldwide. In our Munich center, you will join a dynamic team in an international environment. We recognize hard work with attractive benefits:

• Attractive salary and performance bonus.
• Free breakfasts and subsidized lunches in our Munich office.
• Flexible working hours and telecommuting options.
• Health & wellbeing programs, including gym subscriptions.
• Quarterly team events and activities.

About Us

SAMSUNG Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., is headquartered in Munich, Germany, with offices across Europe, Middle East & Africa (EMEA). We handle marketing and sales for Samsung's component business units, including Memory, System LSI, Foundry, LED, and Display, serving various applications such as servers, data centers, mobile, and industrial/automotive sectors.

Equal Opportunity Employment Policy

SAMSUNG Semiconductor is committed to being an equal opportunity employer. We foster an inclusive environment where everyone feels welcome and empowered. We hire the best talent regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, or political affiliation. We value humility, kindness, dedication, and a willingness to learn and grow together.

Dear Applicant,

Compliance is a top priority. Please do not disclose trade secrets or confidential information from your current or previous employers during the application process. Thank you for your understanding and adherence to this policy.