Principal Consultant| Field Service Management| Essen, Germany- M/F/D

Overview

Principal Consultant| Field Service Management| Essen, Germany- M/F/D at Infosys

Role requires a techno-functional lead in Field Service Management (FSM) solutions for Electric and Gas Utilities, with experience in European markets and German language proficiency. GIS integration experience is a plus.

Responsibilities

• Lead design, build, test and deploy FSM solutions on one or more FSM platforms.
• Lead technical designs and functional workshops with the customer.
• Maintain broad knowledge of FSM platforms (e.g., Salesforce, MS Dynamics, IFS).
• Understand integration patterns with other systems (e.g., SAP, Oracle).
• Conduct functional workshops with business for FSM requirements and perform product demos.
• Map customer requirements to product capabilities and suggest suitable solutions.
• Create AS-IS and TO-BE process documents; identify gaps and propose customizations when needed.
• Interface with product vendors and lead development of functional design documents; configure packages to meet project requirements.
• Capture configurations and create configuration documents for developers.
• Guide, mentor, and review end-to-end solutions; resolve issues during support and post-Go-Live.

Required Skills

• Proficiency in German with fluency in English.
• 14+ years IT industry experience, with at least 10 years implementing FSM Solutions for Utilities.
• 4+ full-cycle FSM implementations for utilities (Power/Water/Sewer) with hands-on functional and deployment experience.
• Strong knowledge of FSM, GIS solutions, and web development patterns.
• Knowledge of European utility data models and integration patterns (e.g., SAP).
• Experience with AS-IS/TO-BE modeling, CRPs, and product fitment.
• Exposure to European regulated and de-regulated markets; ability to lead development teams and collaborate with client SMEs.
• Strong interpersonal, analytical, and soft skills; willingness to travel as needed.

Personal

Beyond professional qualifications, emphasis on personal attributes: high analytical skills, initiative and flexibility, customer orientation, quality focus, and excellent verbal and written communication.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation with an AI-powered core and agile digital at scale. Our learning agenda supports continuous improvement through building and transferring digital skills and ideas from our innovation ecosystem. All aspects of employment at Infosys are merit-based; we are an equal opportunity employer and committed to diversity.