Head of Operations

Job Description

About us

Can you imagine what kind of operational chaos local restaurants face behind the counter? It is time for a change! We are allO—the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to local restaurants and empowering them to become local champions. We are a team with people from >15 different countries and serve more than a thousand restaurants in Germany. Join allO and help revolutionize the future of gastronomy with us!

About This Position

We are scaling further! 🚀We are looking for a powerhouse Head of Operations to lead our Onboarding, Hardware & Service, and Support teams.

This isn't a "soft" relationship management role; it is a process-heavy, execution-focused position for someone who loves building systems that don't break. You will bridge the gap between our technology and the physical reality of a busy kitchen. If you excel here, this role offers significant responsibility and growth potential within the company.

Job Requirements

• Experience: 8+ years in leadership roles within operation-intensive environments (e.g., Q-Commerce, Logistics, Fintech, or Hardware-enabled SaaS).
• The "Builder" Mindset: You have a track record of building complex operational processes from scratch, not just maintaining existing ones.
• Data & AI Driven: You are obsessed with efficiency and use the latest AI tools to optimize workflows and reduce manual labor.
• Prioritization & KPIs: You are ruthless when it comes to prioritization and hitting KPIs.
• Grit & Detail: You are super patient when dealing with "edge cases" but maintain a keen eye for detail across all operations.
• Cultural Fluency: You thrive in international environments and enjoy working with the diverse backgrounds that make up the European gastronomy scene.
• Location: You are based in (or willing to relocate to) Munich or Berlin.

Job Responsibilities

• Architect the Machine: Build, document, and constantly iterate on the end-to-end processes for Onboarding, Hardware/Inventory, and Customer Support.
• Lead the Front Line: Manage and grow three distinct teams:
  • Onboarding: Ensuring restaurants go live faster and are trained to power‑user status.
  • Hardware & Service: Managing the physical supply chain, inventory, and field‑service requests.
  • Support: Overseeing chat and phone support to ensure lightning‑fast, high‑quality resolutions.
• Scale through Automation: You will be "crazy about AI." We expect you to identify every opportunity to use AI and automation to handle repetitive tasks and edge cases.
• Cross‑Functional Leadership: Act as the operational glue between the Founders, as well as Finance, Marketing, Sales, and Account Management to ensure commercial promises are operationally deliverable.
• Culture & Expansion: Lead a diverse team and interact with our multicultural restaurant partners as we prepare to scale allO across Europe.

Job Benefits

• Working closely with founders: Collaborate directly with the leadership and an ambitious and competent "inner‑circle" team.
• Direct impact: You are the reason our customers are happy and our growth is sustainable.
• Ownership: The opportunity to take ownership and help build the leading restaurant management tech platform.
• Startup Environment: A collaborative, fast‑paced atmosphere with significant room for personal growth.
• Diverse Team: A very motivated, international team with a flat structure.
• Compensation: A very competitive and attractive salary package.
• Perks & Benefits:
  • 30 paid vacation days per year.
  • Regular team events full of fun and spirit.
  • Great offices in the centers of Munich and Berlin with unique perks.
  • Modern Apple equipment.
  • Health benefits (Wellhub / Wellpass).
  • Discounts on brands via corporate benefits.
  • Public transport subsidy (Deutschlandticket).