Head of Partnerships & Ecosystem Growth (m/f/d)

Company Description

At TOPdesk, we believe work should be easier and more enjoyable for IT teams and the people they support. For more than 25 years, we’ve helped organizations improve service delivery with our user-friendly IT Service Management (ITSM) software and a culture of collaboration and customer focus.

With €100M+ in revenue and fast-growing international operations, we are now entering the next phase of our journey: scaling our global go-to-market and building a thriving partner ecosystem that accelerates growth across Europe and beyond.

Why join TOPdesk?

• Lead one of the most strategic growth initiatives of a profitable, €100M+ SaaS company.
• Full ownership and visibility: report into executive leadership and shape the global partner motion from day one.
• Work with passionate colleagues who value teamwork, transparency, and making an impact.
• Competitive compensation, international growth opportunities, and the chance to build a lasting ecosystem that will shape the next decade of TOPdesk’s success.

Job Description

We’re looking for a Head of Partnerships & Ecosystem Growth to design, launch, and scale TOPdesk’s partner strategy. This is a rare opportunity to join at the foundation stage, shape the function from the ground up, and build a growth engine that will leave a lasting mark on our international expansion.

You will work closely with Sales, Product, R&D, Marketing, and Professional Services to create a world‑class ecosystem of technology, channel, and consulting partners. Your first focus will be on the DACH region, with the ambition to expand across Europe.

What You’ll Do

• Design & Launch Partner Program: Build a structured partner framework including tiers, incentives, enablement, and governance.
• Expand Market Reach: Develop reseller partnerships to accelerate new logo acquisition in SMB and mid‑market segments.
• Build Integrations & Alliances: Drive technology integrations and strategic alliances with ISVs to expand our ecosystem and customer value.
• Deliver Revenue Impact: Generate measurable pipeline and ARR contribution through partner‑source and influenced opportunities.
• Scale Partner Success: Enable partners with training, co‑selling plays, joint GTM campaigns, and clear delivery models.
• Measure & Optimize: Own KPIs such as partner revenue contribution, integration launches, co‑marketing reach, and partner satisfaction.

Qualifications

• Experience: 10+ years in Partnerships/Alliances and B2B SaaS, with at least 5 years in a management position.
• Track Record: Proven success in building scalable partner programs that deliver measurable revenue impact.
• Market Knowledge: Background in ITSM/ESM or adjacent enterprise workflow software preferred; strong understanding of the European partner landscape (DACH expertise a plus).
• Skills: Strategic mindset with strong commercial acumen, execution focus, and excellent relationship‑building skills.
• Languages: Fluent English required; German preferred.

What we offer

• Permanent employment contract and 30 days of annual vacation
• Pleasant working atmosphere with flat hierarchies
• Open working atmosphere in an international environment
• Flexible working hours within a modern working environment
• Possibility to work remotely
• Well‑founded onboarding by a buddy
• Time for individual training opportunities to further develop your personal strengths
• Joint employee events and team building measures
• Employee subsidy for gym membership
• Company health measures such as health days or fresh fruit
• Free drinks (coffee, tea, water)
• Gifts on special occasions, e.g. anniversary
• Monthly tax‑free payment in the form of a Mastercard
• Possibility of time off (sabbatical)
• Quality time together (table football, table tennis table, massage chair)
• Corporate benefits
• Vacation bonus

Got excited?

If so, send us your CV and a cover letter using the job application form.

In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.

If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e‑mail at jobs@topdesk.de or by phone at +49 (0) 63162400-444.

Equal Opportunity

• We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.