Service Delivery Manager
Nur für registrierte Mitglieder
Mannheim
EUR 80.000 - 100.000
Jobbeschreibung
Location, Type, Skill, Responsibilities & More
Service Delivery Manager
Location: Mannheim, Germany
Type: Full time
Hours: 8 hours per day
Description: BCIC Swiss GmbH | Best Connect International Company is looking for a "Service Delivery Manager" (full time on-site) in Germany.
KEY RESPONSIBILITIES
- Manage the delivery of IT support, infrastructure, and managed services to enterprise-level clients.
- Monitor daily service operations including ticket queues, SLA performance, and resource allocation.
- Oversee Incident, Problem, Change, and Release Management aligned with ITIL standards.
- Facilitate technical bridges for major incidents and ensure timely resolution.
- Conduct Root Cause Analysis (RCA) and implement preventive measures.
- Lead internal and customer-facing service review meetings and operational reporting.
- Collaborate with engineering teams for capacity planning, patching, upgrades, and maintenance activities.
- Ensure cybersecurity compliance, system availability, and performance targets are achieved.
- Manage customer onboarding and service transition processes.
- Identify service improvement opportunities and drive optimization initiatives.
- Coordinate with cross-functional teams (Operations, Support, Engineering, QA) to ensure seamless service delivery.
QUALIFICATIONS & SKILLS
- Bachelor’s degree in Business, IT, Engineering, or a related discipline.
- Minimum 5 years of experience in service management or IT operations.
- Strong understanding of IT service management best practices; ITIL certification preferred.
- Excellent communication, stakeholder engagement, and conflict‑resolution abilities.
- Capable of managing multiple clients and priorities in a fast‑paced environment.
- Strong analytical, documentation, and reporting skills.
REQUIREMENTS
- Valid work permit in Germany.
- Fluency in German & English (B2 level).
- Hands‑on experience in IT Service Management / ITIL / ITSM.
- Strong customer and stakeholder management competency.
Salary - Negotiable
Send your CV to: shamsun.nahar@bcic-swiss.com
Apply Now!