Senior OpenText ITSM Consultant

1 day ago Be among the first 25 applicants

Direct message the job poster from ITSM Solutions International

Account Director @ ITSM Solutions International

We are seeking an experienced Senior HP Service Manager (HPSM) / OpenText ITSM Consultant to support and optimize our client's IT Service Management environment. This is a senior-level position that requires strong technical expertise, communication skills, and the ability to work independently or within a team.

Key Responsibilities:

• Administer, configure, and maintain HP Service Manager (OpenText ITSM v9) environments
• Customize workflows, forms, and business rules to meet client requirements
• Provide technical guidance and support to internal teams and end-users
• Perform system upgrades, patches, and integration with other ITSM tools
• Troubleshoot and resolve system-related issues efficiently
• Collaborate with cross-functional teams on ITSM best practices and process improvements
• Ensure compliance with security and data protection policies

Requirements:

• 5+ years of experience working with HP Service Manager/OpenText ITSM
• Proven track record in large-scale ITSM implementations or support projects
• Strong understanding of ITIL processes and frameworks
• Fluent in German (spoken and written) – mandatory
• Resident in Germany with the ability to work legally
• Excellent problem-solving and analytical skills
• Strong communication and documentation abilities

Nice to Have:

• ITIL certification
• Experience with integrations (e.g., LDAP, email, external ticketing systems)
• Knowledge of related tools like UCMDB, SMAX, or other OpenText platforms

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at ITSM Solutions International by 2x

Get notified about new Information Technology Service Management Consultant jobs in Germany.

Service Delivery Manager – Digital Workforce

Business Analyst - (Remote Europe and Nigeria)

Business Analyst – IT / Bankenumfeld – Voll Remote

(Junior) Data Analyst / Business Analyst Procurement

Part-time Insight Services Project Manager

Bochum, North Rhine-Westphalia, Germany 1 day ago

Business Analyst (m/w/d) KYC- und IT-Prozesse

Business Analyst / ERP-Administrator (m/w/d)

Business Analyst (all genders) - up to 100% REMOTE possible

Burgdorf, Lower Saxony, Germany 2 days ago

Burgdorf, Lower Saxony, Germany 3 hours ago

Hildesheim, Lower Saxony, Germany 2 days ago

Frankfurt am Main, Hesse, Germany 2 days ago

Business Controller / Business Analyst (m/w/d)

Duisburg, North Rhine-Westphalia, Germany 1 day ago

Data Warehouse Business Analyst:in / Data Modeler

Burgdorf, Lower Saxony, Germany 2 days ago

Business Analyst / Consultant * Smart Metering Softwareprodukte

Burgdorf, Lower Saxony, Germany 2 days ago

Requirements Engineer / Business Analyst (m/w/d)

Business Analyst Standardsoftware / Banking (all genders)

Frankfurt am Main, Hesse, Germany 8 months ago

Business Administrator as Project Manager - Finance Services (f/m/d)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.