E-Commerce Director Europe

Direct message the job poster from Lands’ End Europe Ltd.

We have a fantastic opportunity for an E-Commerce Director Europe to join our team at Lands’ End Europe.

Reporting into our Head of Europe, the E-Commerce Director is a key leadership role responsible for driving the success of our online sales, expanding our e-commerce capabilities, and will play a pivotal role in shaping the future of our business in Europe.

As a strategic leader, the E-Commerce Director will build and lead a team of e-commerce experts to grow our online presence across the region—curating, optimizing, and trading our digital platforms to increase conversion rates, average order value, customer satisfaction, and overall revenue.

The role will work closely with cross-functional partners in Marketing, Merchandising, Planning, Analytics, Creative, Customer Service, and IT to execute business plans, build capabilities, streamline processes, generate insights, and establish a scalable foundation for long-term growth.

Please note this role is a hybrid working role and will require some time spent in the Lands’ End office each month in Mettlach, Germany. As part of the Leadership team, some travel around Europe will be expected.

The candidate must be fluent in English, and an ability to communicate in German and/or French would be a distinct advantage.

Key Deliverables from the Role:

• Transforming the future of the Lands’ End Brand in EU
• Deliver an elevated and low-friction shopping experience for customers
• Go to Market Strategy
• Digital Product Development
• Operational Improvements & Process Efficiency
• Competitive Analysis
• Performance Analytics

This role requires an excellent communicator with the ability to collaborate effectively across departments as well as in a strong matrix organization. The ideal candidate will have a detail-oriented and analytical mindset with the ability to balance creative and analytical thinking and interpret complex data into actionable insights using web analytical tools (e.g., Google Analytics).

Requirements:

• Bachelor's degree in Marketing, Business, Ecommerce, or related field
• Proven experience in digital trading (commerce), e-commerce operations, or a related field, with a track record of driving revenue growth and enhancing customer experiences in Germany, UK, and France, and ideally in further European countries.
• Proven track record in launching into new countries/markets.
• Strong understanding of retail apparel industry trends, consumer behaviour, and online shopping best practices.
• Experience with A/B testing, personalization, and optimization strategies to improve site performance.
• Excellent leadership skills, with a demonstrated ability to manage and develop a high-performing team. Capitalize on everyday on-the-job opportunities to coach individuals to use their strengths to perform at their best.

Lands’ End is a global multichannel retailer designing and selling classically styled clothes for Women & Men. With over 60 years of experience, we are a company with a great story to tell. Lands’ End is renowned for its culture of service for the customer and is recognized as an innovator in the industry.

We Value People. People are the heart of our company, and our doors are open to everyone. For our customers and our employees, we are committed to creating an inspiring culture that is welcoming, safe, and inclusive for all. Our strength in work and life comes from the combination of our unique experiences, backgrounds, and talents. What we do as people makes Lands’ End a great place to shop and a great place to work.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other
• Industries
• Retail Apparel and Fashion