Principal Engagement Manager / Project Manager- German Speaking

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Dear candidate,

We do not have an open role yet. However, we are building a pipeline and connecting with professionals interested in joining ServiceNow in project management roles in the near future. If you are interested in exploratory conversations with us, please apply, and we will reach out if your profile is relevant.

We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform.

As a ServiceNow Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making.

In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create, the ServiceNow Implementation Methodology, to drive successful customer outcomes.

You will be responsible for leading the delivery team throughout large, complex customer engagements; these responsibilities include:

• Lead the delivery team throughout the engagement and drive the overall vision and direction.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
• Be the single point of contact for the ServiceNow internal organization, customer, and partner to foster collaboration, effective decision-making, and customer agreement on proposed solutions.
• Establish program governance to manage requirements in line with the scope, time, schedule, cost, and business objectives.
• Proactively develop and execute proven risk assessment, prevention, and mitigation plans, and efficiently identify, track, and resolve issues.
• Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Identify gaps between actuals and the plan of record, proposing solutions and driving resolutions.
• Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience with implementing or operating the ServiceNow platform and ServiceNow certifications is required
• 8+ years of progressive experience as part of a professional services organization or equivalent experience
• Ability to travel up to 50%
• Excellent communication skills, both written and verbal, in English & German languages
• Project Management certification in PMI or similar
• Agile Scrum experience and Scrum Master certification are desirable
• Comfortable leading projects independently
• Good understanding of technology
• Proven success in driving complex issues through analysis and resolution
• A growth mindset and willingness to learn new things independently and at pace!
• Right to work in the country you have applied to

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote, and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.