Team Lead CRM (maternity cover) (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Team Lead CRM (maternity cover) (m/f/d), you will join our global CRM team at Flix on 1-year contract. This is a critical role to shape the future of CRM as we expand our capabilities, redefine our toolset, and constantly optimize for maximum revenue, profit, growth, scalability, and efficiency.

About the Role

• Lead a team of 3 CRM Tech Managers and 2 CRM Data Analysts, ensuring their professional and personal development
• Enable your team to deliver results with clear business outcomes by planning quarterly OKRs and aligning with key stakeholders across departments and functions
• Define and drive the global vision and strategy for your teams, ensuring alignment with business and department goals
• Oversee the design, implementation, and optimization of CRM communication in Braze across email and app channels to improve customer journeys
• Ensure data-driven decision making across the entire CRM team by identifying and prioritizing analytics needs
• Be proficient in the usage of Braze for multichannel, lifecycle-based communication and support the team to ensure effective usage
• Stay on top of emerging CRM technologies, automation best practices, AI possibilities and innovations to maintain a competitive edge

About You

• 5+ years as Team Lead, Product Owner or Senior Manager with CRM/marketing products
• Proven expertise in CRM automations (strategy + operations), including channel orchestration, lifecycle journeys, and personalization
• Strong experience with Braze is a must
• Strong data analytics skills, with the ability to interpret performance data, define KPIs, and optimize CRM performance
• Passion for customer-centricity and delivering high-quality products with well-defined SLAs and monitoring
• Excellent communication, presentation, and leadership skills. Able to motivate teams and collaborate effectively across departments and functions

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions, to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture—giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!