Team Lead IT – 1st & 2nd Level Support (m/f/d)

Overview

Are you an experienced IT professional who enjoys working hands-on while also leading a small team? Do you combine technical depth with structure, reliability, and a pragmatic leadership style? Then this role is for you.

As Team Lead IT – 1st & 2nd Level Support, you are responsible for the operational stability, further development, and future readiness of our IT landscape. You lead a small IT support team, ensure excellent user support, and actively contribute to the development of a scalable, secure IT infrastructure.

Your skillset

• Several years of professional experience in IT support, system administration, or IT infrastructure
• Very good knowledge of Microsoft 365, PowerShell, Hyper-V, Arcserve, Synology, Firewall systems (e.g. OPNsense) and Ticketing systems (e.g. Greyhound)
• Strong experience in 1st- and 2nd-level IT support
• Solid knowledge of networking and IT security fundamentals
• Experience with virtualization, backup, and storage systems

Nice-to-haves

• Experience in IT automation and scripting
• Structured, solution-oriented working style
• High hands-on mentality and sense of ownership
• Experience in scalable IT environments
• Interest in strategic IT development
• Strong collaboration skills with HR and Management

Ready to perform? Your tasks with MAXXimum focus

Operational IT Support

• Full responsibility for 1st- and 2nd-level IT support
• Confident use of ticketing systems (e.g. Greyhound or comparable tools)
• Active user support / helpdesk, including:
  • Setup, maintenance, and troubleshooting of printers
  • Configuration and support of end-user devices
  • General workplace IT support for employees

Workplace & Cloud Environment

• Administration and operation of the Microsoft 365 environment, including:
  • User, role, and permission management
  • Exchange Online, Microsoft Teams, OneDrive, and SharePoint
• Automation and administration using PowerShell

Network, Server & Infrastructure

• Experience with firewall systems, especially OPNsense
• Basic understanding of network topologies, IT security principles, and access control concepts
• Hands-on responsibility for:
  • Hyper-V (virtualization, operations, troubleshooting)
  • Arcserve (backup and recovery strategies)
  • Synology (storage, backup, permissions)
• Responsibility for on-premises server operations
• Experience with terminal server environments (RDS) and load balancing concepts
• Ensuring performance, availability, and system stability

IT Strategy, Automation & AI

• Development and implementation of a sustainable IT infrastructure strategy
• Evaluation of new technologies, systems, and architectures
• Planning for scalability, security, and future readiness
• Use of PowerShell for automation and standardization
• Basic understanding and practical use of AI-powered tools
• Evaluation of meaningful AI use cases within the company context
• Close collaboration with HR and Management

Leadership & Team Responsibility

• Functional and disciplinary leadership of a small IT support team
• Clear task prioritization, coaching, and development of team members
• Hands-on leadership style with a strong sense of ownership