(Senior) Customer Success Manager (all genders)

Join to apply for the (Senior) Customer Success Manager (all genders) | Logistics role at TradeLink.

We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. We offer a remote-first culture with a high degree of freedom and trust, allowing you to seamlessly align your professional responsibilities with your personal life and needs.

As a (Senior) Customer Success Manager (all genders), you will be at the heart of TradeLink. Your goal is to manage a diverse set of customers to enhance their logistic processes—specifically, logistics collaboration. The key business priority is the successful adoption and productive use of our solution by customers. Joining TradeLink during its rapid growth phase offers a unique opportunity to actively shape the future of logistics.

Want to get to know your interviewers? The Hiring Manager for this role is Daniela, our Head of Customer Success, and your Talent Acquisition partner is Mirela, our Talent Acquisition Lead & People Experience Manager.

Your Responsibilities

• Act as a strategic advisor to our customers by understanding their business objectives, demonstrating early value creation, and helping them achieve their desired impact.
• Build and maintain trusting relationships with each customer, develop project champions, and identify key stakeholders.
• Ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
• Take ownership of your customers’ rollout processes throughout all stages of their journey, including partner activation.
• Identify, understand, and clearly articulate user requirements to enable customer-focused product development.
• Proactively identify opportunities within the customer base for upselling and cross-selling TradeLink services.
• Work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network.

What You Need To Succeed

• Have 2+ years of experience in a customer-facing role within the logistics industry.
• Experience working in fast-paced environments such as high-growth start-ups or consulting.
• Experience in a B2B SaaS company is a plus.
• Enjoy solving problems creatively and effectively, working in a focused and structured manner.
• Be a strong team player with a hands-on mentality.
• Possess distinct analytical skills, be highly self-organized, and able to prioritize effectively.
• Be business fluent in German and English; additional European languages are a plus.

What’s In It For You

• Play a significant role in building a new type of company—a SaaS-enabled B2B network in the logistics industry backed by strong investors.
• Enjoy flexibility due to our remote-first setup, aligning your responsibilities with your personal life.
• Experience a strong sense of belonging while working remotely from over 20 cities and multiple countries, with virtual offices and company-wide offsites.
• Benefit from a steep learning curve through continuous development, regular feedback, a growth budget, and an experienced management team.
• Join a team of passionate and motivated individuals in a supportive and inspiring environment.
• Be part of an inclusive culture with diverse teams, fostering innovation.
• Have a direct stake in the company's growth through our VSOP program.

We encourage you to apply even if you're not completely confident you meet all criteria. Curiosity, passion for digital disruption, eagerness to learn, collaboration, and a growth mindset are most important to us.

TradeLink values diversity and is committed to providing a respectful, safe, and welcoming environment. You can choose to remove your photo from your application to help eliminate unconscious biases. For more info, see our privacy policy regarding data processing in applications.