Incident Manager

Direct message the job poster from LTIMindtree

Leadership Hiring, Diversity, Social Networking, Passive Talent Hunter

Job Description:

Minimum 3 to 5 years of relevant experience working as an incident major incident manager.

Should possess a good understanding of ITIL V3 service lifecycle modules.

Should have strong verbal, written communication, and interpersonal skills.

Lead role while acting as a liaison with internal and external customers.

Skills Required:

Should have exposure to ITSM ticketing tools (i.e., ServiceNow, Cherwell, Symphony, Summit, etc.).

Good interpersonal, organization, and customer service skills.

Strong problem-solving skills.

Professional Certifications:

ITIL Intermediate or Expert Certified.

Certification on market-leading ITSM ticketing tools would be preferred.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Consulting
• Business Development
• Information Technology

Industries

• Software Development
• IT Services
• IT Consulting