Senior Customer Success Manager Enterprise Software (f/m/d)

Senior Customer Success Manager Enterprise Software (f/m/d)

Join to apply for the Senior Customer Success Manager Enterprise Software (f/m/d) role at cplace

Ludwigsburg, München, Hannover
from today

Your duties

Are you eager to comprehensively support enterprise customers and generate new business?

As a Senior Customer Success Manager, you will be part of our Consulting & Professional Services department. What drives us are enthusiastic customers who solve their individual, business-critical challenges through the implementation of our software product cplace. In your role, you are a result-driven achiever who ensures that our key customers get the most value from our product and service portfolio.

• Working closely with the sales team, you provide comprehensive support to one of our key accounts, creating tangible value for both parties
• You guide our customers throughout the entire life cycle - from the sales process to implementation and into the operational phase
• If needed, you identify further business opportunities and generate additional product and service revenue
• You establish stable relationships with important stakeholders on equal footing, understand their needs and priorities, and ensure the best possible customer experience, thus generating widespread acceptance of the cplace platform
• You are responsible for the definition, planning and implementation of the account strategy for the use of the cplace product portfolio, including budget planning and control
• You coach our Solution Consultants and Project Managers to deliver the best possible results for our customers as an account team

Your profile

• At least ten years of professional and leadership experience in project management and enterprise software implementation
• Experience in custom application development and a proven track record of delivering software projects and leading teams
• Experience in account planning and implementation, and driving service revenue, utilization, and margins (P&L) for your customer
• An understanding of your customer's needs and challenges, coupled with compassion for the environment and the DNA of the industry
• Ideally, experience in the automotive, aerospace or pharmaceutical industries
• Fluent in both German and English

Our offer

• Flexible work model and remote work option
• Room for creativity, co-design and further development
• Competitive salary, 30 days vacation & sabbatical option
• Wellpass, job bike & corporate benefits
• Modern and central offices in Munich, Hannover and Ludwigsburg
• Hardware of your choice

We are an equal opportunities employer and welcome applications from all qualified candidates.