Technical Product Manager (f/m/x) Haematology

Technical Product Manager (f/m/x) Haematology

Join us to apply for the Technical Product Manager (f/m/x) Haematology role at Sysmex Europe.

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Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East, and Africa) region, our company is dedicated to providing essential products that support people's healthcare journeys worldwide.

If this opportunity appeals to you, come and join us as a

Technical Product Manager (f/m/x) Haematology

Your responsibilities

1. Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
2. Monitor the device throughout the entire product lifecycle
3. Analyze and resolve technical problems, including on customer sites
4. Conduct technical training courses for the technical support staff in EMEA
5. Provide customer support for instrument-specific software applications
6. Manage escalations and complaints in cooperation with affiliates, our Japanese headquarters, and suppliers
7. Prepare and update technical documentation
8. Communicate directly with the parent company S-Corp in Japan

Your profile

• Degree in medical technology or a comparable qualification
• Experience in technical support, as well as in designing and conducting training courses
• Profound expertise in electrical and medical engineering, along with IT knowledge
• Strong customer orientation and motivational skills
• Excellent cross-cultural communication and problem-solving skills

In 2025, we will move to our new building in Hamburg Alsterdorf!

We foster an environment where respect and trust underpin cooperation and communication within Sysmex.

Culture & cooperation

We offer an appreciative work environment, an open corporate culture, flat hierarchies, and an inclusive, caring atmosphere. Enjoy working in an innovative, international setting with personal development opportunities through our HR & culture development team, and participate in after-work networking events.

Work-life balance

Enjoy flexible working hours with flextime and a hybrid model allowing up to 80% remote work within Europe. You will also receive 30 days of annual leave.

Additional benefits

Christmas and holiday bonuses, subsidized lunch in our canteen, access to an in-house gym, various sports courses, massages, medical and psychological care, workplace glasses, and general health management.

Mobility

Subsidy for the public transport “Deutschlandticket,” free parking, and bike leasing via JobRad.

Social Responsibility

Participation in sustainability and charity initiatives, with a focus on climate-friendly and resource-respectful practices.

Questions?

Reference No.: 10444

If you're interested, we look forward to receiving your application with your earliest start date.

Additional details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Product Management
• Industry: Medical Equipment Manufacturing