Service Delivery Manager (w/m/d)

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About us

The telent GmbH, a leading company in system integration and digital transformation, offers tailored technology solutions and services in the areas of Critical Infrastructure (KRITIS) and Industry 4.0. Constantly at the forefront of network and digital application technologies, we support our customers with IP network solutions, cybersecurity, Wireless Access (5G / IoT), and 24/7 services nationwide.

What we offer for this position

• telent GmbH - A long success story as a technology company and a secure future workplace
• Structured onboarding – Comprehensive training at headquarters and branches with mentors
• Team-oriented corporate culture – Collegial work environment with flat hierarchies
• Work-life balance – Mobile working with flexible hours, 30 days vacation
• Projects – Challenging, interesting projects
• Training & development – Individual training, courses, and career advancement
• Modern work environment – High-quality technical equipment
• Employee events – Company celebrations and joint activities

Your responsibilities

• Independent management of service and operational contracts, and control of service contract implementation
• Planning and conducting service review meetings with clients and contract reviews with internal stakeholders
• Migration of processes and implementation of transition and operational phases
• Proactive, continuous review and optimization of processes to ensure ongoing quality of our services
• Supporting sales, e.g., with calculations, tenders, and concepts

Your profile

• Completed training or a successfully completed university degree in information and communication technology or communications engineering
• Several years of experience in service business as a Service Delivery or Customer Support Manager
• Ideally, ITIL knowledge
• Interest in diverse activities with different customer groups, service modules, and system technologies
• Excellent German skills and good English skills required

Your contact person

telent GmbH

Petra Trabert

Gerberstraße 34, 71522 Backnang

D: +49 7191 900 3104

www.telent.de

If you have questions, call me at +49 7191 / 900 3104. You can upload your application documents anytime via our career page using the "Online application" button. I am happy to assist you with any questions.

We look forward to your application!