Chief Operations Officer mfd

Sei unter den ersten Bewerbenden.

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Berlin

EUR 80.000 - 150.000

Sei unter den ersten Bewerbenden.

Heute

Jobbeschreibung

About HOLY

HOLY is the soft drink revolution: With our powdered drinks HOLY Energy, HOLY Hydration, and HOLY Iced Tea, you get amazing taste while maintaining a good conscience for your body & the environment.
Already more than 30,000 customers: Started in a shared apartment since April 2021, we have already saved over 30 million plastic bottles, and our community, the HOLY Squad, loves it: 4.6 stars on speak for themselves.
From D2C to Global Omni Channel: In less than three years, we've profitably scaled HOLY to more than $100M in revenue exclusively online. Now, we are on the journey to become a global omnichannel brand from a pure D2C model.
We are still just getting started: Supported by renowned investors & partners, we aim to revolutionize the soft drink industry—healthier, tastier & more sustainable. Our team of 70 people aims high (Coca-Cola, we’re coming for you!).

About the Position

We're looking for a Chief Operations Officer to build the operational engine that powers HOLY's next chapter—from $100M to $1B. At HOLY, operations aren't just a backend function—they define the customer experience. Every delivery support ticket and logistics moment is a brand touchpoint. Our ops are fast, human, and (when done right) a little bit magical.

You will take full ownership of 50% of the company's P&L and lead a team of 20 across Supply Chain, Fulfillment, and Customer Service. You’ll balance customer experience, scale, growth, and profitability while serving as the operational bridge between Product, Retail, Growth, and Finance.

Why now? We're expanding fast—new countries, new channels, more complexity. We need a COO who brings structure and systems without killing the magic—someone who helps us scale the culture, quality, and customer love HOLY is known for.

Your Responsibilities

Production & Supply Chain Management

Lead global planning, procurement, inventory, and manufacturing across D2C and retail

Manage strategic partners, including co-manufacturers and ingredient suppliers

Drive long-term investments (e.g., JVs, machinery) to ensure scalable and resilient operations

Logistics, Fulfillment & Delivery Excellence

Oversee warehousing, fulfillment, and last-mile delivery across all key markets

Manage 3PLs to ensure speed, reliability, and cost-efficiency

Build infrastructure that scales across channels while keeping every delivery a brand moment

Customer Service & Experience

Lead a high-performing CS team that's fast, human, and deeply HOLY

Scale support through automation and AI without losing warmth and personality

Own key experience KPIs (NPS, CSAT, resolution time) and elevate the post-purchase journey

Systems, Forecasting & Cross-Functional Collaboration

Own ERP (Odoo) as a strategic platform for transparency, accuracy, and collaboration

Design lean workflows connecting Ops with Finance, Growth, Product, and Retail

Lead planning processes (S&OP, retail ramp-ups, launch readiness) for smooth execution

Team & Leadership

Lead and scale a 20-person team across Ops, Supply Chain, CS, and Program Management with senior leads reporting to the COO

Report directly to the Co-CEO, aligning daily operations with broader company strategy

Build a culture of clarity, ownership, and execution—with heart—by coaching senior leaders and developing future talent

Success Looks Like...

You drive customer experience, scalability, efficiency, and uncompromising quality together.

KPIs include:

OTIF (On-Time In-Full delivery) across channels

Gross margin & fulfillment cost per order

Inventory health (turns, coverage, accuracy)

Customer satisfaction (NPS / CSAT), driven by high-quality delivery and fast resolutions

ERP adoption & cross-functional data quality

Operational cost control, quality assurance, & P&L contribution

About You

You think in systems but stay human. You bring structure and scale without losing agility or customer magic.

You’ve led Ops organizations from $50M to $500M and know what breaks as you scale.

You care about brand experience—every touchpoint, from unboxing to support, makes customers love HOLY.

You’re a cross-functional bridge, aligning teams, keeping launches on track, and making chaos feel calm.

You lead with heart, building teams where people thrive, not just perform.

You thrive in founder cultures—moving fast, thinking big, challenging the status quo, without ego.

You’re based in Berlin or excited to relocate. This role is central to the team, and we believe magic happens when we build together in person.

What You Bring

8–12 years in senior Ops or Supply Chain roles, ideally in CPG or B2C

Proven P&L responsibility with experience balancing growth, cost, and quality

Strength in strategic problem-solving, negotiation, and vendor management

Hands-on experience with supplier negotiations and navigating complex, dynamic supply environments

ERP expertise (ideally Odoo) with deep forecasting and process design skills

Familiarity with geopolitical SCM (e.g., China sourcing, customs, EU/US regulation)

Strong communication skills in English; German is a plus

Our Offering

Huge scope & impact: Own 50% of P&L and shape HOLY’s next growth phase

A culture worth joining: Low ego, high trust, strong ownership, and lots of laughter

Modern setup: Coolest office in Berlin, flexible hours, and autonomy

Beloved product: Check our reviews—customers genuinely love us

Competitive compensation: Strong salary and equity package

Work with a caring team about the brand, the people, and making it fun

The Process

This is a key leadership hire. You’ll meet all major stakeholders—from founders to peers to direct reports—to ensure mutual fit. Here’s what to expect:

Intro Call: 30 min with Fredi (Co-CEO & Co-Founder)

Case Study: A short role-relevant task to explore your thinking

Onsite Interview: Deep dive with future peers and direct reports

Founder Interview: Final conversation with all three HOLY founders

Board Interview & Reference Calls: Meet selected board members and share references for final alignment

Offer: If it’s a match, we’re ready to build!

Any questions or concerns? If you have questions or feedback, please send an email to [email].

About us

Holy Energy GmbH (HOLY)

Saarbrücker Str. 37

10405 Berlin

Disclaimer

EN: Holy Energy GmbH is an equal opportunity workplace committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have specific needs requiring assistance in the application process, please reach out to our People Team at [email].

DE: Holy Energy GmbH ist ein Arbeitgeber der Chancengleichheit fördert und sich dafür einsetzt, gleiche Beschäftigungsmöglichkeiten unabhängig von Rasse, Hautfarbe, Abstammung, Religion, Geschlecht, Nationalität, sexueller Orientierung, Alter, Staatsbürgerschaft, Familienstand, Behinderung oder Geschlechtsidentität zu bieten. Wenn du spezielle Bedürfnisse hast, die Unterstützung im Bewerbungsprozess erfordern, wende dich bitte an unser People Team unter [email].

Required Experience:

Chief

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type: Full-Time

Experience: 8–12 years

Vacancy: 1