Sub-Regional Lead Central Europe - Real Estate Management Services

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Sub-Regional Lead Central Europe - Real Estate Management Services

Location: Zürich, Zug or Schaffhausen

Industry Focus: Life Sciences & Pharmaceutical

We are seeking an exceptional Sub-Regional Lead to spearhead the management of a high-complexity, multi-billion-euro Life Sciences account. This role demands a strategic leader capable of orchestrating integrated facilities management across specialized environments including GMP manufacturing facilities, R&D laboratories, cleanrooms, and corporate headquarters while ensuring zero business disruption during the transition period.

Strategic Responsibilities

• Lead the operational transition of a Tier 1 Life Sciences client from incumbent provider
• Orchestrate mobilization across 35+ sites spanning multiple countries across Europe
• Develop and execute comprehensive operational manuals to safeguard operational readiness
• Manage transition risks including regulatory compliance, business continuity, and stakeholder expectations
• Coordinate with global JLL teams and client leadership throughout transition timeline

Integrated Service Portfolio Management

• Oversee comprehensive FM service delivery including:
• Hard FM: HVAC, electrical, plumbing, building automation systems (BAS)
• Soft FM: Cleaning (including cleanroom protocols), security, catering, waste management
• Specialized Services: Calibration, qualification (IQ/OQ/PQ), controlled environment maintenance
• Project Services: Minor works, space optimization, lab modifications
• Compliance Services: Environmental monitoring, documentation management, audit support
• Workplace Management with a focus on occupancy planning and Workplace Experience Enhancement

Regulatory & Compliance Excellence

• Ensure 100% compliance with pharmaceutical manufacturing standards (EU GMP, FDA CFR Part 211)
• Maintain controlled environment integrity across cleanrooms and manufacturing areas
• Coordinate validation activities and maintain change control documentation
• Interface with regulatory affairs teams and support inspection readiness
• Implement risk-based compliance monitoring and continuous improvement programs

Operational Excellence Requirements

As a general leader for your sub-region, together with your team, you need to ensure solid performance in the following areas:

Advanced Financial Management

• Manage complex P&L responsibility exceeding €25M annually
• Proactively manage profitability of your region and look for opportunities to grow the business further
• Drive annual budgeting process and forecasting from a business perspective
• Implement cost optimization initiatives while maintaining service quality and compliance
• Where needed, manage capital expenditure planning and lifecycle asset management strategies, as well as 3rd-party contractors cost and value add

Sophisticated Vendor Ecosystem Management

• Curate and manage best-in-class vendor network for specialized Life Sciences services
• Develop vendor qualification protocols aligned with pharmaceutical supply chain standards
• Implement advanced performance management including KPIs, SLAs, and continuous improvement metrics
• Coordinate vendor risk assessments and business continuity planning
• Lead strategic vendor partnerships and innovation initiatives

Technology Integration & Innovation

• Leverage advanced IWMS platforms for space management and preventive maintenance
• Implement IoT solutions for environmental monitoring and energy optimization
• Drive digitalization initiatives including mobile workforce management and real-time reporting
• Integrate with client's manufacturing execution systems (MES) and laboratory information management systems (LIMS)
• Lead sustainability initiatives and ESG reporting requirements

Leadership & Stakeholder Management

Matrix Organization Leadership

• Lead cross-functional teams including engineering, compliance, operations, and commercial professionals
• Manage indirect reports across multiple service lines and geographical locations
• Drive cultural transformation and change management during transition period
• Implement talent development programs and succession planning
• Foster collaboration across JLL's global Life Sciences centre of excellence network

Executive Stakeholder Engagement

• Interface directly with client C-suite executives and facility leadership
• Participate in quarterly business reviews and strategic planning sessions
• Lead crisis management and business continuity planning
• Manage relationships with regulatory bodies and third-party auditors
• Coordinate with legal teams on contract variations and commercial negotiations

Required Experience & Qualifications

Essential Background

• Minimum 10+ years in corporate real estate or facilities management with P&L responsibility >€25M
• Minimum 5+ years managing integrated FM services across multiple countries/regions
• Proven experience leading complex account transitions or large-scale mobilizations in regulated industries
• Demonstrated success managing matrix organizations with 50+ professionals (internal and external)
• Advanced degree in FM, Engineering, Business Administration, or related field

Life Sciences Industry Requirements

• Minimum 3+ years direct experience in pharmaceutical, biotech, or medical device environments
• Deep understanding of GMP requirements and pharmaceutical manufacturing operations
• Experience with cleanroom operations, validation protocols, and change control processes
• Knowledge of regulatory frameworks (EMA, FDA, ICH guidelines)
• Familiarity with laboratory operations and R&D facility management

Advanced Competencies

• Strategic Leadership: Ability to develop long-term strategic plans and drive organizational transformation
• Complex Problem Solving: Proven ability to resolve multi-faceted challenges in high-stakes environments
• Commercial Acumen: Advanced understanding of contract structures, risk allocation, and value creation
• Digital Transformation: Experience implementing technology solutions and driving innovation
• Cultural Intelligence: Ability to operate effectively across diverse cultural and organizational contexts

Language & Mobility Requirements

• Business-fluent English (C1+ level)
• Additional European languages advantageous (German, French, Italian, Dutch)
• Willingness to travel 40-50% across European facilities
• Ability to relocate if required for account optimization

Success Metrics & KPIs

• Client satisfaction scores >95% throughout transition period
• Zero regulatory non-conformances or audit findings
• Financial performance within ±2% of budget targets
• Service level achievement >98% across all disciplines
• Successful completion of transition milestones within agreed timelines
• Team engagement and retention rates >90%