Technical Consultant (TAM) - AMAZON Web Services, Korea

Technical Consultant (TAM) - AMAZON Web Services, Korea , Game industry

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management.

We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more.

Key job responsibilities include:

• Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
• Work directly with AWS global engineering and service teams to resolve customer issue

Basic Qualifications:

• 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
• Strong customer focus and bias for action; and ability to work with remote teams.
• Candidates must have business communication skills in Korean.
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience

Preferred Qualifications:

• Experience with AWS services and/or other cloud offerings
• External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
• Experience in a tech support or customer escalation role
• Ability to manage multiple tasks and projects in a fast-moving environment
• Business communication skill in English.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.